Detailed description<\/p>\n
The successful candidate will be responsible for the following key performance areas:<\/p>\n
\tManaging the development, successful implementation, continual improvement, and maturation of IT service management practices across the South African Reserve Bank (SARB).
\n\tDeveloping\u00a0and managing the implementation of process improvement plans.
\n\tLeading service management data analytics, reporting and process documentation.\u00a0
\n\tMonitoring, measuring and enforcing governance and compliance with IT service management processes.
\n\tDriving the process automation agenda as part of continuous improvement.
\n\tDesigning, managing and implementing short- and long-term strategic plans to ensure that IT Service Management platform meet existing and future requirements.
\n\tDeveloping, documenting, and managing the implementation of best practices, IT service management standards and standard operating procedures (SOPs).
\n\tResearching and recommending IT service management solutions and the implementation thereof.
\n\tTalent and succession management as well as the development and performance management of the IT Service Management team.
\n\tBuilding and managing key stakeholder relationships to ensure the delivery of quality service and participate in other departmental\/divisional projects to contribute towards business objectives.
\n\tIdentify, mitigate, and manage risks related to the IT service management environment.
\n\tProviding input into resource planning, cost estimation, budget development and cost control.<\/p>\n
Job requirements<\/p>\n
To be considered for this position, candidates must be in possession of:<\/p>\n
\ta Post Graduate Degree (NQF 8) in Computer Science, Information Systems or an equivalent qualification;
\n\tat least eight to ten years\u2019 experience in an IT environment;
\n\ta minimum of two years people management experience; and
\n\tcertification in process mapping, ITIL and COBIT.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.resbank.co.za ) or<\/p>\n
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