Description<\/p>\n
Accountable for the Performance Management life cycle within SBV Services<\/p>\n
\tProvide support to the Head Talent and Performance in developing the strategic and operational Performance Management Framework and execute the relevant initiatives
\n\tDesign, implement and monitor Performance Management systems to enable employees understanding of SBV Services\u2019 goals
\n\tEstablish and disseminate guidelines, templates, and manuals to enable all performance management initiatives and embed the change
\n\tSupport the link between strategic business objectives and business as usual activities by implementing a process for tracking progression from goal setting, mid-year reviews and year end evaluations linked to the talent initiatives
\n\tProvide SME guidance and present on all performance related matters, attending management meetings, forums as well as union engagement sessions
\n\tLead initiatives for introducing and\/or maintaining best practice<\/p>\n
Responsible for the functioning and optimisation of the Performance Management System<\/p>\n
\tManage the entire Performance Management system lifecycle, from inception to retirement, making informed decisions about stability, availability and reliability at each stage
\n\tOwn and manage the performance management system health to ensure optimal user experience
\n\tCollaborate with Technology teams to identify, plan, and implement system improvements, upgrades, and enhancements
\n\tEstablish and maintain a structured process for ongoing system and query performance evaluation, identifying areas for enhancement and efficiency together with up-to-date system documentation, and workflows
\n\tMaintain comprehensive documentation related to the system processes and procedures and foster a culture of knowledge sharing within the team to ensure smooth system implementation and maintenance
\n\tField and resolve all queries related to the system as well as the function providing SME guidance to seamlessly resolve and build the resolution into the necessary practice
\n\tConduct post-incident reviews to understand\u00a0the root causes of system or query-related incidents, aiming to prevent their recurrence.<\/p>\n
Responsible for the Risk and Governance within the function<\/p>\n
\tDevelop and maintain a governance framework that defines roles, responsibilities, and decision-making processes related to system and functional ownership
\n\tIdentify potential risks and vulnerabilities associated with the function and develop risk mitigation strategies and contingency plans to minimize disruptions
\n\tReview, recommend and implementing relevant policies, guidelines and\/or operational regulations so that there is effective governance
\n\tStay informed about relevant industry regulations and compliance standards to ensure that systems meet all necessary compliance requirements and assist in audits as needed
\n\tSubscribe and align to SBV Services\u2019 ISO 9001:2015 Quality Management System standards, ensuring the department\u2019s processes and quality management system is at all times within standard.
\n\tSupport SBV Services\u2019 ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.<\/p>\n
Continuous Improvement<\/p>\n
\tSupport in the research and implementation of new PM methodologies, revisiting the current methodology for fit for purpose across the SBV Services group inclusive of template design, piloting, and implementation
\n\tReview and revisit the methodology and approach for Bargaining Unit and implement accordingly
\n\tConduct research to identify and propose improvements in system performance, data management, and query efficiency
\n\tReview the system in its entirety for relevance and proposing and piloting alternatives if required
\n\tRegularly benchmark the performance methodology and processes against industry standards and best practices to identify gaps and areas for improvement
\n\tPromote a culture of continuous improvement and learning by sharing insights and best practices with team members<\/p>\n
MI Reporting, Dashboarding & Insights<\/p>\n
\tCompile and present reports detailing the status of Performance Management, trends, possible risks and mitigating actions for informed decision making
\n\tCollate the necessary analytics and statistical data for performance management reporting, innovating the data retrieval processes as well as metrics periodically aligning to SBV Services\u2019 evolving needs
\n\tCollate data and provide monthly, quarterly, and ad-hoc reports in line with reporting standards, in terms of milestone progress reports.
\n\tAudit closeout reports, reports on risk\/challenges identification, recommended solutions, and quality of delivery.
\n\tPartner with Technology to establish and implement dashboards and business intelligence reports to improve understanding, accessibility, and visibility.
\n\tGenerate regular reports on system performance, highlighting key metrics and trends. Share these reports with relevant stakeholders and use them to guide decision-making
\n\tSubscribe and align to SBV Services’ ISO 9001:2015 Quality Management Standards, ensuring the department\u2019s processes and quality management system is at all times in compliance with the standard
\n\tSupport SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome<\/p>\n
Stakeholder Management<\/p>\n
\tSupport stakeholders in delivering performance management initiatives and pilots to support the business in achieving goals and strategy
\n\tPartner with HR Operations as well as the Employee Relations department to provide stakeholders with guidance on poor performance counselling and identify, mitigate and report on the relevant trends that arise
\n\tCollaborate with Learning & Development, craft relevant and value-adding training content which is to be taught throughout SBV Services from orientation through to separation
\n\tProvide SME support to employees and HR Team\/s by responding to queries on performance management initiatives and principles.
\n\tLiaise and partner with relevant stakeholders to enable performance management across the business
\n\tEstablish and manage the vendor relationship in relation to the Performance Management module \/ system, escalating non-delivery against SLA performance criteria
\n\tEstablish and maintain partnerships with the union, shop stewards and similar to impart knowledge and education around managing performance the SBV Services way.
\n\tPartake in union meetings as and when required, delivering a winning outcome for SBV Services and the performance management process in a fair and equitable manner.<\/p>\n
Change and Culture Ambassador<\/p>\n
\tLead from the front as an ambassador and executor of change initiatives such as embracing transformation and being an inspiring and ethical leader
\n\tMotivate, direct and influence employee behaviour to achieve business goals during critical business periods to ensure continuity to operations
\n\tDrive the SBV Services values while inspiring confidence and generating excitement, enthusiasm, and commitment toward the mission.
\n\tDrive a clear and consistent message\/narrative on a case for change to the initiatives that focus on performance management functions to secure buy-in<\/p>\n
Requirements<\/p>\n
Minimum Required Work Experience<\/p>\n
\t3 years\u2019 experience within a fast-paced environment which is Unionised of which:
\n\t2 years\u2019 experience managing Performance Management
\n\t1 year within a supervisory role
\n\t1 year in successfully implementing projects
\n\tSAGE Proficient advantageous<\/p>\n
Minimum Required Qualification<\/p>\n
\tBachelor\u2019s Degree in BA, HR or similar\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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