RESPONSIBILITIES:<\/p>\n
\tTreat the customer in such a manner that a high level of confidence is developed.
\n\tOperate a customer friendly concern resolution process.
\n\tWhen a customer has a complaint, do not try to win the arguments and thereby risk losing the customer.\u00a0
\n\tWelcome the customer by name; demonstrate a personal interest in the customer and his requirement\/concerns.
\n\tListen carefully to all customers wants, requirements and concerns.
\n\tComplete job card in detail.
\n\tAgree with the customer his 3 main areas of interest: Total Repair content, Total repair cost (labour and parts),\u00a0Repair completion time
\n\tHave the customer sign the repair order\/quotation
\n\tAsk the customer to tick in the repair order his method of payment.
\n\tArrange for customer care.
\n\tAllocate all work on a daily\/weekly basis
\n\tFully utilise the workshop capacity by correctly operating the workshop planning board.
\n\tEnsure that the objective time per repair order is used for planning purposes.
\n\tPerform a close follow-up of repair order processing and completion in the workshop to ensure meeting customer promises on completion times.
\n\t-Give advice on the repair order content and customer wants to the mechanic\/workshop foreman as appropriate.
\n\tWork in close co-operation with the parts store to assist achieving a high level of parts availability and conduct a follow-up system for missing parts (workshop planning board).
\n\tEnsure that customers are kept up to date on the progress of their repairs.
\n\tReduce Work in Progress to a minimum on a daily basis.
\n\tEnsure technicians time worked and sold is captured daily.
\n\tEnsure all warranty and Product Improvement Programmes are carried out timeously.
\n\tThe Service Advisor should specifically check the appearance and function of all repaired vehicle (Ag Equipment washed and cleaned).
\n\tEnsure that all promises given to the customer are fully met.\u00a0
\n\tAs soon as the vehicle is ready the Service Advisor should call the customer and inform him about immediate vehicle availability
\n\tExplain to the customer the work done on the vehicle \/ equipment.
\n\tAccompany the customer to the cashier for paying the cash sale invoice<\/p>\n
REQUIREMENTS:<\/p>\n
Education:<\/p>\n
\tMin: Grade 12
\n\tIdeal: Automotive apprenticeship<\/p>\n
Experience:<\/p>\n
\tPrevious experience in a similar role will be advantageous.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Plennegy Group","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Founded in 1958, the Plennegy group\u2019s roots and purpose revolve around agriculture, with its core business being that of growing food and servicing those that grow food to feed and nourish the continent and beyond. Plennegy\u2019s established infrastructure and grouping of industry experts ensure ... read morethe quality and precision of its activities, products and services.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":{"0":"post-11792","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-kwazulu-natal","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/11792","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=11792"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=11792"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=11792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}