Job Overview:<\/p>\n
\tThe Resort Operations Lead will oversee a selection of the Dream Hotels & Resorts properties and all food and beverage operations for all Dream Hotels & Resorts properties, ensuring optimal performance across all departments, including Food & Beverage, Front Office, Housekeeping, Maintenance, and Sales & Marketing. This role requires extensive travel and the ability to spend extended periods (1-3 months) at individual properties as needed.
\n\tThe Resort Operations Lead will play a pivotal role in budget management, financial oversight, strategic planning, and maintaining strong relationships with key stakeholders, including investors and directors. The candidate must be adept at leading a diverse team, improving operational efficiencies, and driving revenue growth.<\/p>\n
Key Responsibilities:<\/p>\n
\tProvide strategic leadership and operational guidance to Property Custodians and property teams.
\n\tOversee all operational aspects of assigned properties, ensuring consistent service delivery and operational efficiency.
\n\tDevelop, implement, and monitor operational standards, policies, and procedures.
\n\tEnsure compliance with all legal, health, safety, and environmental regulations.
\n\tOversee food and beverage operations across all Dream Hotels & Resorts properties, ensuring cost control, quality, and service excellence.
\n\tDrive guest satisfaction initiatives, ensuring high service levels and exceptional customer experiences.
\n\tMonitor financial performance, reviewing budgets, forecasts, and financial reports to optimize revenue and cost management.
\n\tDevelop and implement sales and marketing strategies to enhance occupancy rates and revenue.
\n\tManage procurement processes, ensuring optimal inventory control and supplier management.
\n\tConduct regular property inspections and audits to ensure brand standards are upheld.
\n\tOversee staff training, performance management, and talent development programs.
\n\tLead and manage renovations, refurbishments, and capital expenditure projects.
\n\tDevelop strong relationships with key stakeholders, including investors, directors, and suppliers.
\n\tConduct and lead board meetings, presenting financial and operational reports.
\n\tAct as the primary point of contact for crisis management and problem resolution.
\n\tFoster a high-performance culture, ensuring team motivation, engagement, and retention.
\n\tEnsure implementation and adherence to sustainability and eco-friendly initiatives across properties.
\n\tMonitor and analyse industry trends, competitors, and market opportunities to drive innovation and competitiveness.
\n\tOversee IT systems, digital platforms, and guest technology solutions to enhance operational efficiency.
\n\tMaintain strong communication between corporate offices and on-site teams to ensure alignment with business objectives.
\n\tDevelop contingency plans for operational disruptions, including weather-related incidents and emergency situations.<\/p>\n
Qualifications and Experience<\/p>\n
\tMinimum of 3 years in a senior operational role within the hospitality industry.
\n\tExperience managing various types of properties, including lodges, business hotels, and resorts.
\n\tExtensive expertise in food and beverage operations, encompassing menu planning, cost control, and service excellence. The ideal candidate must demonstrate visionary leadership and a creative approach to curating unique, property-specific food and beverage experiences that align with the brand\u2019s identity and guest expectations.
\n\tStrong financial acumen, including budget management, expense control, and revenue optimisation.
\n\tExperience in strategic planning, marketing, and sales within the hospitality sector.
\n\tDemonstrated ability to lead diverse teams and foster a culture of excellence.
\n\tAbility to conduct and lead board meetings effectively.
\n\tKnowledge of legal and statutory compliance requirements in the hospitality industry.
\n\tWillingness to travel extensively and stay at properties for extended periods (1-3 months as needed).
\n\tResides in or willing to relocate to KwaZulu-Natal.<\/p>\n
Deadline:30th June,2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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