Main Purpose of The Role:<\/p>\n
\tLIAISE WITH Customer & Service Provider, Account owner and IT to deliver EDI\/API integration projects on time and WITHIN KPI.
\n\tREVIEW AND VALIDATE customer requirements and submit Business Request Form.
\n\tDEFINE To-Be Process (process mapping) and develop Internal
\n\tOperating Procedures and manuals together with Key Account Manager teams for operational use.
\n\tDEVELOP User Acceptance Tests and ensure execution and sign off.
\n\tFACILITATE system training to operations for customer specific processes.
\n\tIMPLEMENT EDI\/API integration in the business with support from Customer Integration Office
\n\tACT AS the first escalation point to management for Customer Integration Office.
\n\tMANAGE and adhere to all defined KPI\u2019s to avoid penalties and additional costs on integration projects.<\/p>\n
Minimum Requirements:<\/p>\n
\tExperience: 6 – 8 years in Business Analysis, Consulting, or a related Systems role, with a strong emphasis on EDI\/API integrations.
\n\tStrong project management acumen and ability to self-manage.
\n\tCustomer Engagement: Proven experience in a front-facing role, engaging directly with customers.
\n\tIndustry Knowledge: Experience in Freight Forwarding or Logistics is a plus.
\n\tAdditional Considerations: Candidates in a current Freight Forwarding role in Operations or Account Management with suitable technical acumen and experience in customer integrations may be considered.<\/p>\n
Qualifications:\u00a0<\/p>\n
\tMatric (essential)
\n\tAdvantageous to have Industry level qualification\/ tertiary qualification
\n\tComputer packages
\n\tSolid understanding of EDI\/ API technologies and disciplines, Forwarding related TMS or customer visibility platforms advantageous, knowledge of main ERP systems advantageous<\/p>\n
Duties and Responsibilities:<\/p>\n
\tSupports business\/sales organization during tender\/RFQ process related to customer integration from a business perspective
\n\tFirst point of contact for local business, sales organization when an integration and\/or adjustment is requested\u00a0
\n\tResponsible to collect documentation and test files from customer i.e. mandatory files for allocation of technical resources: Customer\/Partner Message Instruction Guide (minimum confirmation that the MIG version we have is still valid), Customer Sample Files (inbound test files), XSD schema (if the customer is using XML file format)\u00a0
\n\tResponsible to collect documentation of operational requirements e.g. operational processes, TMS triggers\u00a0
\n\tStarts integration process by submitting BRF\u00a0
\n\tSupports and align with IT for creation of Customer Scope Document (CSD)\u00a0
\n\tResponsible for customer to sign-off CSD\u00a0
\n\tDefines full setup of test scenarios and create\/define reference shipments for all messages related to the request, inbound & outbound\u00a0
\n\tSupports IT during creation of BRD and EDI specification\u00a0
\n\tSign-off the BRD before request is moved into build\/development phase\u00a0
\n\tTake part in integration planning together with operations, EDI developers, IT and Central Integration Office Project Manager\u00a0
\n\tEnsures all necessary business approvals are obtained within the agreed timeframe.\u00a0
\n\tEnsures that all local stakeholders are aligned.\u00a0
\n\tEnsures that all local contributors have committed to the plan and are delivering on time and according to best practice to ensure best quality.\u00a0
\n\tActs as the first escalation point to business management for Customer Integration Office\u00a0
\n\tSupports IT to execute Integration Test from an operational and customer point of view e.g. processes, procedures and work instructions\u00a0
\n\tEnsures that the User Acceptance Tests (UAT) scenarios are created in due time prior to UAT to avoid delay in UAT.\u00a0
\n\tResponsible for execution of User Acceptance Test (UAT) with support from IT, Business and customer. \u00a0
\n\tAvailable for trouble shooting during UAT.
\n\tResponsible for customer to sign-off UAT including UAT-log (sign-off need to be documented).\u00a0
\n\tEnsures that processes, procedures, and work instructions are made for business.\u00a0
\n\tEnsures that training is executed (if needed) and business is using the system as intended.\u00a0
\n\tResponsible for arranging, facilitate and document hypercare meeting with customer (internal hypercare meetings are handled by CINTO).\u00a0
\n\tResponsible for raise ticket\/incident related to technical issues identified during hypercare investigation.\u00a0
\n\tActs as the first point of contact for business after Go-live, troubleshooting and advising on issues during hypercare period.\u00a0
\n\tAvailable during hypercare.
\n\tFull support on all local Customer integrations post go-live according to defined standard process.<\/p>\n
Added Advantages<\/p>\n
\tStrong Technical\/ System acumen
\n\tDeadline driven
\n\tStrong administration and Communication skills
\n\tAbility to connect with people and build solid relationships
\n\tPragmatic and hands-on approach
\n\tProject Management skills
\n\tDynamic
\n\tAbility to create and present presentations to both internal and external audiences
\n\tStrong analytical skills
\n\tSolution-minded<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.dsv.com\/About-DSV ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"DSV","_company_website":"http:\/\/www.dsv.com\/About-DSV","_company_tagline":"In 1976, 9 independent trucking companies and a business developer joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world\u2019s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers\u2019 entire supply chain by tra... read morensporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Vision and strategy Our vision is supported by five strategic focus areas that set the ambition for DSV. We want to be a leading global supplier, fulfilling the customer needs for transport and logistics services, targeting extensive growth and being among the most profitable in our industry. This way we are able to set the pace and direction of our own development while being an attractive business partner. 1st Floor Podium, John Ross House, 22-36 Margaret Mncadi Avenue Durban 4001 South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[18],"class_list":{"0":"post-11813","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-contract"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/11813","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=11813"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=11813"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=11813"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}