Job Description<\/p>\n
\tTo proactively direct the Service Lifecyle management of large and complex customer facing business IT owned and consumed services, comprising relevant business services, applications, systems, vendors, and dependencies.
\n\tProvide strategic and operational holistic service insights, management information and recommendations, as input into CIO decisions and actively driving service improvement initiatives e.g CMDB, UTR and ITSM reporting.
\n\tFacilitating and administering committees and forums relating to Services resilience e.g CAB, Business Unit Always On forum and Business Unit production meetings. Management of special projects relating to service resilience practices across the Business Unit.<\/p>\n
Qualifications<\/p>\n
\tType of Qualification: First Degree
\n\tField of Study: Information Technology<\/p>\n
Experience Required<\/p>\n
\tDelivery Enablement
\n\tTechnology
\n\t2 – 5 years
\n\tExperience in leading service management processes for large and diverse portfolios. Proven knowledge and application of ITSM practice
\n\t2 – 5 years
\n\tHave good knowledge of domain appropriate technology strategies. Proven application of service management processes and framework
\n\t2 – 5 years
\n\tHave knowledge of domain operations, understanding of ecosystems, suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.<\/p>\n
Additional Information
\nBehavioural Competencies:<\/p>\n
\tAssertiveness
\n\tCollaboration
\n\tArticulating Information
\n\tChallenging Ideas
\n\tDeveloping Strategies
\n\tDirecting People
\n\tEmpowering Individuals
\n\tEstablishing Rapport
\n\tExploring Possibilities
\n\tProviding Insights
\n\tResolving Conflict
\n\tShowing Composure
\n\tUpholding Standards<\/p>\n
Technical Competencies:<\/p>\n
\tITIL4
\n\tInformation Security Management
\n\tIT Risk Management
\n\tKnowledge of Banking & Financial Service
\n\tService Level Management
\n\tCrisis management
\n\tITSM
\n\tLifecycle management<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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