Main purpose of the Job:<\/p>\n
\tThis role will only require you to work with warm leads and gives you the opportunity to write your own uncapped paycheck<\/p>\n
Sales Target<\/p>\n
\tAchieve target Conversion rations as per company standards
\n\tAchieve minimum target number of sales per month as per company standards.
\n\tComplete accurate and timely sales administration records.
\n\tSubmit to the Manager all relevant reports, paperwork, and update on all forward sales activity.
\n\tEnsure additional responsibilities are completed as per business requirements.
\n\tMaintain and grow existing business by cross selling opportunities.
\n\tKeep up to-date sales records for all existing and prospective accounts on company IT systems.
\n\tEnsure that your current customer portfolio is satisfied and that all premiums written are collected within the acceptable parameters (Average Collection rate).
\n\tAll sales transactions need to be done in accordance with legislative and company standards.
\n\tComply with company policies and procedures.Follow One Plans standard operating procedures at all time
\n\tEnsure a high level of client satisfaction through proactive support and active listening
\n\tEscalate client queries to the relevant department or stakeholder.
\n\tProvide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate service.
\n\tBuild and maintain relationships with clients and internal and external stakeholders
\n\tDeliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
\n\tMake recommendations to improve client service and fair treatment of clients within area of responsibility
\n\tParticipate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
\n\tRespond efficiently, accurately and ensure client feels supported and valued
\n\tEducate clients on the value of our products and services<\/p>\n
Productivity<\/p>\n
\tAchieve 390 minutes of call time per day as per company CRM system
\n\tAchieve 100% productivity measured through achievement of 390 minutes per weekday and 150 minutes per Saturday (twice per month)<\/p>\n
Compliance<\/p>\n
\tAdherence to Standard Operating Procedures and Quality Assurance.
\n\tEnsure quality scores (both Sales and Wrap Up assessments) do not exceed 10% allowance.
\n\tCalculated total fails vs total assessments for the month.<\/p>\n
Work collaboratively<\/p>\n
\tBuild a culture of respect and understanding across the organisation
\n\tRecognise outcomes which resulted from effective collaboration between teams
\n\tBuild cooperation and overcome barriers to information sharing, communication and collaboration across the organization
\n\tFacilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions<\/p>\n
Self-Management<\/p>\n
\tFollow through to ensure that personal quality and productivity standards are consistently and accurately maintained
\n\tDemonstrate consistent application of internal procedures
\n\tPlan and prioritise, demonstrating abilities to manage competing demands
\n\tDemonstrate abilities to anticipate and manage change
\n\tDemonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs<\/p>\n
Minimum Academic, Professional Qualifications & Experience required for this position<\/p>\n
\tGrade 12 with English and a second language
\n\tUndergraduate\/Postgraduate qualification in related field advantageous
\n\tMinimum working experience of 3 year within an Outbound sales call centre environment (essential).
\n\tFAIS Credits and RE5 is advantageous.
\n\tPass technical competency tests on all products.
\n\tDisplay an understanding and knowledge of the product and industry.
\n\tMeets FAIS Fit & Proper requirements as per legislation.<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
eplan.mcidirecthire.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/eplan.mcidirecthire.com","_company_name":"Oneplan Underwriting Managers (Pty) Ltd","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"At Oneplan, we live by the philosophy that insurance should make life easier, not more complicated. That\u2019s why we offer simple and affordable insurance plans without sacrificing quality. We don\u2019t believe in sneaky clauses or conditions that come back to bite you when you need help the most.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-11932","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/11932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=11932"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=11932"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=11932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}