Key Responsibilities:<\/p>\n
Guest Experience Management<\/p>\n
\tGreet and interact with guests, ensuring they have a memorable and positive dining experience.
\n\tAddress guest concerns and complaints promptly, professionally, and effectively, striving for complete guest satisfaction.
\n\tMonitor and maintain a clean, organized, and inviting dining area to ensure a welcoming atmosphere.
\n\tDrive brand identity and awareness, ensuring staff act as brand ambassadors who promote the restaurant\u2019s values.<\/p>\n
Staff Management<\/p>\n
\tRecruit, hire, and train Front of House (FOH) staff, including hosts, servers, bartenders, and bussers.
\n\tManage staff schedules, ensuring appropriate coverage during peak and off-peak hours while handling time-off requests.
\n\tConduct regular meetings and training sessions to improve service quality and keep the team informed about new menu items, promotions, and standards.
\n\tEvaluate employee performance, providing feedback, coaching, and creating development opportunities to enhance team skills.<\/p>\n
Operational Oversight<\/p>\n
\tOversee day-to-day restaurant operations, including opening and closing procedures, reservation management, and seating arrangements.
\n\tEnsure compliance with food safety, hygiene, and sanitation standards, adhering to health regulations at all times.
\n\tCoordinate with the kitchen team to ensure that orders are delivered accurately and in a timely manner.<\/p>\n
Costs and Sales Management<\/p>\n
\tMonitor FOH waste, damages, and other operational inefficiencies, implementing processes to minimize costs (labor, supplies, and equipment maintenance).
\n\tFoster a competitive and growth-focused atmosphere within the team, encouraging upselling and meeting sales targets.<\/p>\n
Quality Control<\/p>\n
\tMaintain high standards of service and hospitality, ensuring that every guest interaction is consistent, professional, and aligned with company values.
\n\tEnforce and implement service protocols and best practices across the FOH team to ensure smooth operations and superior guest service.
\n\tRegularly assess and update FOH procedures to enhance efficiency, reduce errors, and elevate the overall dining experience.<\/p>\n
Marketing and Promotions<\/p>\n
\tCommunicate and implement brand marketing initiatives to the team, ensuring smooth execution of promotional strategies and seasonal campaigns.
\n\tCollaborate on strategies to attract new customers and retain existing patrons, ensuring brand visibility and loyalty.<\/p>\n
Communication and Collaboration<\/p>\n
\tFoster seamless communication between the FOH and kitchen teams, ensuring operational alignment and a cohesive service experience.
\n\tAct as a key liaison between management and FOH staff, ensuring that restaurant policies, goals, and expectations are consistently communicated and followed.
\n\tAddress and resolve conflicts between staff or with guests promptly, maintaining a professional, solution-focused approach.<\/p>\n
Qualifications:<\/p>\n
\tProven experience as a\u00a0Front of House Manager\u00a0or in a similar leadership role within the hospitality industry.
\n\tStrong customer service skills with the ability to handle difficult situations calmly and professionally.
\n\tExperience in staff management, training, and development.
\n\tKnowledge of restaurant operations, including reservation systems, POS systems, and scheduling software.
\n\tExcellent organizational and multitasking skills.
\n\tStrong communication and interpersonal skills.
\n\tAbility to work in a fast-paced environment while maintaining high standards of service.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Spur Corporation","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town, and listed in the travel and leisure sector of the JSE Ltd. Our Brands Spur Corporation\u2019s eight brands include Spur Steak Ranches, Spur Grill & Go, Panarottis Pizza Pasta, John Dory\u2019s Fish Grill Sush... read morei, RocoMamas, The Hussar Grill, Casa Bella and Nikos Coalgrill Greek. The group\u2019s brands each have their own distinctive atmosphere and brand positioning, and offer quality and value-for-money meals, while providing customers with an inviting eating experience that is distinctly family-orientated. Spur Group has franchisees trading through over 600 outlets across South Africa, the rest of Africa, Mauritius, Australasia and the Middle East. The Group also directly owns and runs 5 restaurants in South Africa (\u201cretail\u201d restaurants). Spur Corporation also operates a sauce manufacturing facility and manages central procurement for South African franchise outlets.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-12209","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/12209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=12209"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=12209"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=12209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}