Description<\/p>\n
\tHomechoice is a leading South African homeware retailer.
\n\tFor 40 years we\u2019ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.<\/p>\n
Key Performance Areas<\/p>\n
Generate revenue<\/p>\n
\tCollect money on profile 0 \u2013 2+ delinquent accounts (60-90 days) within 30 days
\n\tObtain \u201cpromise to pay\u201d from customers
\n\tRehabilitate and educate customers with regards to their payment profile
\n\tAchieve daily collection targets<\/p>\n
Efficiency and productivity<\/p>\n
\tNegotiate payments from customers following the call script, within dialler time and meet departmental KPA targets
\n\tCompletion of lost time sheets on a daily basis
\n\tAdhere to Company systems, processes, policies and procedures
\n\tConstantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems<\/p>\n
Customer service<\/p>\n
\tNegotiate with customers in a way that does not tarnish the relationship of the customer with HomeChoice
\n\tEnsure that a polite, friendly, efficient and professional service is provided<\/p>\n
Quality standards<\/p>\n
\tFocus on \u201cgetting it right first time\u201d in order to ensure that correct and precise information is relayed to customers
\n\tCapture all details of customer liaison and agreements accurately onto the system<\/p>\n
Requirements
\nQualifications & Accreditations<\/p>\n
\tGrade 12 \/ Matric or equivalent<\/p>\n
Experience & Skills<\/p>\n
\t1 Year collections experience in a contact centre
\n\tComputer literate<\/p>\n
Attribute & Behaviours<\/p>\n
\tEnergetic with positive attitude
\n\tExcellent telephonic manner
\n\tGood negotiation and influencing skills
\n\tBe able to adapt a firm but fair approach with customers regarding payments
\n\tResilient and change orientated
\n\tDeadline driven<\/p>\n
Other Requirements<\/p>\n
\tClear credit and criminal record<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.homechoice.co.za\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"HomeChoice Holdings Limited","_company_website":"http:\/\/www.homechoice.co.za\/","_company_tagline":"HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding mid... read moredle-income market in southern Africa through mail order (catalogue), electronic channels (Internet and mobile phone) and call centres. The group was restructured during 2014 to facilitate expansion outside South Africa, a further step towards achieving its ambitions of becoming a pan-African retailer. HIL was established as an offshore holding company and was listed in the General Retailers sector on the JSE Limited in December 2014 with a market capitalisation of R3 billion. The group has 3 operating segments: RETAIL HomeChoice is an omni-channel home shopping retailer offering an extensive range of household textiles and homeware merchandise on credit through a convenient shopping experience, together with a home delivery service. The product offering has broadened under the FoneChoice brand to include personal electronics. FINANCIAL SERVICES FinChoice is a niche provider of unsecured personal loan products to HomeChoice customers with good credit records. FinChoice leverages the HomeChoice customer database and marketing platforms to acquire loan customers at low cost and predictable repayment behaviour. The business focuses on short term and low-value loans. PROPERTY The group owns the head office building and a centralised distribution centre in Cape Town, as well as additional land adjacent to the head office which is currently being developed into a new call centre facility. c\/o Company Secretary HomeChoice (Pty) Ltd 78 Main Rd Wynberg Cape Town 7800","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":["post-12216","job_listing","type-job_listing","status-expired","hentry","job_listing_region-western-cape","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/12216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=12216"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=12216"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=12216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}