Primary Purpose<\/p>\n
\tResponsible for achieving Acquiring & Merchant Sales targets for the relevant region, Inclusive of cross-selling of all other banking products & services, in order to ensure continuous customer & product growth.
\n\tManaging relationships with customers & potential customers, including BB Group Company, Group Company reach, third party processors, partners & stakeholders.
\n\tTraining of new customers and staff on acquiring payment processing methods \/ procedures, equipment & devices.<\/p>\n
Minimum Requirements<\/p>\n
QUALIFICATION<\/p>\n
\tMatric or equivalent qualification
\n\tDegree \/ Diploma in Business related field (Ideal)<\/p>\n
EXPERIENCE<\/p>\n
\t5 years’ experience in the payments and \/ or banking industry, preferably with acquiring, card and \/ or merchant experience
\n\tPayments knowledge both within the issuing and acquiring environments
\n\tCustomer focused
\n\tUnderstanding the sales dynamics and targets (Ideal)
\n\t5 to 10 years in the payments and \/ or financial industry, preferably with acquiring (card) and \/ or merchant experience (Ideal)<\/p>\n
Duties and Responsibilities include but not limited to:<\/p>\n
FINANCE & OPERATIONS<\/p>\n
\tIdentify acquiring & merchant sales opportunities and offer solutions appropriate for the merchant\u2019s requirements, goal & objectives by applying the tools which outlines the products merchants currently have and the propensity for new product take-up, in order to continually grow the customer base
\n\tUnderstand the complexities & dynamics of the sales acquiring \/ merchant targets, achieve and exceed these consistently
\n\tAdopt a commercial approach to appropriate cost-to-service, versus value generation to achieve the agreed business turnover and other revenue targets
\n\tAchieve and exceed the agreed merchant service fee targets by negotiating additional charges, pricing and any other applicable fees relevant to the product \/ solution presented to and sold to the merchant and \/ or prospective merchant
\n\tParticipate in the design and execution of the respective Regional Sales plan, to ensure that targets are delivered through \u2018cross-selling\u2019 and in order to grow the organisation\u2019s customer base
\n\tAction and manage all sales leads received from potential merchants, as well as all internal business partners within the agreed service level agreements and turnaround times, end-to-end
\n\tNegotiate pricing, complete & sign new merchant and other related agreements prior to implementation
\n\tExecute on the Regional Sales plans by ensuring an increase in the percentage of customers taking merchant acquiring solutions by conversion of qualified leads into sales by selling offers, which benefit the merchant, as well as the organisation
\n\tAchieve sales (new business & existing growth), that will establish BB Merchant Services & Customer Solutions as a \u2018centre-of-excellence\u2019 for sales execution across the organisation\u2019s targeted markets
\n\tContinuously keep abreast of the latest developments and trends with regards to customer expectations and service delivery
\n\tRecommend payment solutions (POS, e-commerce & Integrated Payment Gateways), based on projections of the volume and monetary amount of daily transactions and the demographic environments being serviced \/ served
\n\tMonitor effectiveness of Regional Sales campaigns to ensure delivery thereof and implement remedial improvements for future campaigns if, where & when required
\n\tWork closely with internal & external business stakeholders \/ partners, to ensure that the sales execution delivers on \u2018best-in-class\u2019 products, services & support
\n\tMonitor individual sales performance on a daily \/ weekly \/monthly \/ quarterly & annual basis and provide feedback to management in how to improve performance
\n\tEnsure management is regularly up-dated on sales activities, pipeline prospects and pending deals via regular and agreed call & activity reports, as well as weekly sales performance & feedback reports
\n\tCreate and execute opportunities and prospects for new business, by working through potential customer lists and find new innovative ways of selling other than via the normal channels
\n\tReview national competitor information, market trends on a regular basis and propose solutions to management to ensure that BB Merchant Services & Customer Solutions always offer a competitive product
\n\tResearch and present recommendations to introduce improved products and \/ or customer offer(s)<\/p>\n
PROCESSES & PROCEDURES<\/p>\n
\tAdhere to the laid down sales processes & procedures within the BB Merchant Services & Customer Solutions frameworks \/ parameters
\n\tComplete new applications and ensure that process is finalised within the agreed service level turnaround times with a continuous follow-up on progress of outcomes, end-to-end
\n\tContinually add value to the BB Merchant Services & Customer Solutions team, with on-going feedback and market related information & intelligence
\n\tUnderstand and conform to the content of the organisations policies & procedures with specific reference to the vehicle, travel & mobile policies<\/p>\n
TEAMWORK<\/p>\n
\tMaintain a positive attitude, drive and promote the sharing of knowledge & experience and remain open to constructive feedback and criticism of performance
\n\tInteract closely with various members of the supporting and operational environments to ensure that requirements and expectations of customers are met at all times \u2013 be a team player
\n\tContribution to level of teamwork, accountability, delivery, quality & speed of information shared, contribution to efficiency & effectiveness of the environment
\n\tEffort to build & maintain quality inter-personal relationships
\n\tRespond openly to feedback and promote harmony and teamwork in the sales team
\n\tContribute to teamwork in department by managing stress in a manner that does not disrupt the team\u2019s effectiveness
\n\tSupport and drive the business\u2019s core values
\n\tTake accountability for the achievement of operational objectives within own area of control
\n\tContinuous development of the knowledge base and intellectual property
\n\tContribute to making the department a great place to work<\/p>\n
CUSTOMER & RELATIONSHIP MANAGEMENT<\/p>\n
\tImprove key relationships and change the acquisition methodology with internal business partners \/ stakeholders
\n\tIdentify stakeholder requirements and expectations, in order to develop effective stakeholder \/ partner engagement plans
\n\tContinuously relationship manage all merchants in the respective region and ensure that an effective and efficient relationship model remains in place, in order to retain merchants within the allocated portfolio
\n\tMeet and attend to internal & external meetings if, when and where required
\n\tEngage with the business partners \/ stakeholders with the direct aim of promoting the value proposition of BB Merchant Services & Customer Solutions
\n\tTake & accept primary responsibility for merchant satisfaction through excellent service delivery, by ensuring that BB Merchant Services & Customer
\n\tSolutions become the market leader in terms of service excellence in end-to-end delivery and turnaround
\n\tTraining of new customers and their staff on acquiring payment processing methods and merchant equipment in use
\n\tRelationship manages the engagement with merchants and relevant internal & external stakeholders \/ partners in the relevant business units, by attending meetings with internal business partners (management meetings, customer meetings, events, etc.)
\n\tFocus on the continuous growth of the organization\u2019s customer base
\n\tBuild & maintain a healthy pipeline of clients
\n\tManaging relationships with group companies and external customer base (group reach), specifically focusing on acquiring \/ merchant sales & strategic requirements
\n\tEducate existing clients in collaboration with their assigned regional sales consultants about the specific acquiring \/ merchant products and services available, through the provision of professional & expert advice<\/p>\n
TRAINING & DEVELOPMENT<\/p>\n
\tTake ownership for driving own career development and stay abreast of Industry changes within areas of expertise
\n\tPreparation and signing-off of a Training \/ Skills development plan
\n\tAchievement of objectives \/ milestones set-out in the development plan<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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