Description<\/p>\n
\thomechoice is a leading South African homeware retailer.
\n\tFor over 35 years we\u2019ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.\u00a0
\n\tThis role will be ideal for a candidate will be responsible for telephonically obtaining a reasonable repayment outcome from customers who have outstanding debt with the Company in order to generate cash flows, minimise bad debts and ensuring rehabilitation for distressed borrowers.<\/p>\n
Here\u2019s what you can expect to be doing in the role<\/p>\n
\tMeet department objectives by achieving performance metrics (targets) set and collecting as per department standard
\n\tMeet operational and quality efficiencies
\n\tRehabilitate and educate customers with regards to their payment profile
\n\tProvide an exceptional customer experience
\n\tNegotiate payments from customers following the call script, within dialler time
\n\tEnsure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externally<\/p>\n
Requirements<\/p>\n
What you’ll need to do this role<\/p>\n
\tGrade 12 \/ Matric or equivalent
\n\tMinimum of 1 years\u2019 experience within the Collections industry in a Contact Centre environment
\n\tMust be computer literate (Email, Internet, Word and Excel)
\n\tProven track record in problem solving whilst constructively managing conflict and disputes<\/p>\n
Behaviours we love<\/p>\n
\tWow my customer
\n\tWalk in my customers\u2019 shoes
\n\tDeliver on my promises
\n\tDeliver insight-led solutions my customers need
\n\ttreat the business as my own
\n\tTake accountability
\n\tBe curious, creative & explore opportunities
\n\tDo it right & at the right time<\/p>\n
play as a team<\/p>\n
\tBe helpful
\n\tBe inclusive
\n\tFind the fun<\/p>\n
Apply via company website ( http:\/\/www.homechoice.co.za\/ ) or<\/p>\n
homechoice.mcidirecthire.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/homechoice.mcidirecthire.com","_company_name":"HomeChoice Holdings Limited","_company_website":"http:\/\/www.homechoice.co.za\/","_company_tagline":"HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding mid... read moredle-income market in southern Africa through mail order (catalogue), electronic channels (Internet and mobile phone) and call centres. The group was restructured during 2014 to facilitate expansion outside South Africa, a further step towards achieving its ambitions of becoming a pan-African retailer. HIL was established as an offshore holding company and was listed in the General Retailers sector on the JSE Limited in December 2014 with a market capitalisation of R3 billion. The group has 3 operating segments: RETAIL HomeChoice is an omni-channel home shopping retailer offering an extensive range of household textiles and homeware merchandise on credit through a convenient shopping experience, together with a home delivery service. The product offering has broadened under the FoneChoice brand to include personal electronics. FINANCIAL SERVICES FinChoice is a niche provider of unsecured personal loan products to HomeChoice customers with good credit records. FinChoice leverages the HomeChoice customer database and marketing platforms to acquire loan customers at low cost and predictable repayment behaviour. The business focuses on short term and low-value loans. PROPERTY The group owns the head office building and a centralised distribution centre in Cape Town, as well as additional land adjacent to the head office which is currently being developed into a new call centre facility. c\/o Company Secretary HomeChoice (Pty) Ltd 78 Main Rd Wynberg Cape Town 7800","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[18],"class_list":["post-12304","job_listing","type-job_listing","status-expired","hentry","job_listing_region-western-cape","job-type-contract"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/12304","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=12304"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=12304"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=12304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}