Mukuru is not just a fintech company \u2014 we\u2019re a people-powered movement driving access, opportunity, and innovation across Africa and beyond. As we scale, we know that our greatest strength lies in our people. That\u2019s why we\u2019re looking for a strategic and dynamic People Effectiveness Partner to help shape the future of our workforce.<\/p>\n
This is more than an HR role \u2014 it\u2019s an opportunity to lead transformation. You\u2019ll work at the heart of organisational effectiveness, helping design and deliver high-impact frameworks across talent, performance, organisational design, onboarding, change management, and leadership development. If you thrive on connecting data, people, and purpose, this is your next big move.<\/p>\n
What You’ll Be Doing
\nOrganisational Effectiveness & Design<\/p>\n
\tPartner with the Head of OE & Total Rewards to design future-fit models for high-performing teams
\n\tDevelop and implement organisational structures that align with our strategy and culture
\n\tLead change management initiatives that build resilience and enable smooth transformation across the business<\/p>\n
Talent & Succession Management<\/p>\n
\tBuild and embed dynamic talent and succession strategies to futureproof leadership pipelines
\n\tContinuously review and improve the talent ecosystem to align with evolving business needs
\n\tTrack impact through analytics and report on readiness, risk, and bench strength<\/p>\n
Performance Management<\/p>\n
\tDesign performance management processes that are simple, human, and performance-enhancing
\n\tMonitor impact through data insights and stakeholder feedback
\n\tCoach managers and teams on performance conversations and accountability<\/p>\n
Strategic Workforce Planning (SWP)<\/p>\n
\tLead the development of SWP frameworks to help the business anticipate and respond to future capability needs
\n\tCollaborate with People Partners and senior leaders to align workforce supply with demand
\n\tUse data and modelling to influence smart resourcing decisions<\/p>\n
Leadership Development<\/p>\n
\tCraft and launch leadership programmes that inspire, challenge, and grow our people leaders
\n\tBuild a culture of continuous development through learning journeys and capability-building initiatives
\n\tMonitor leadership effectiveness and report on key success metrics<\/p>\n
Onboarding & Offboarding Excellence<\/p>\n
\tDesign meaningful onboarding and offboarding experiences that strengthen employee connection and engagement
\n\tUse feedback loops to evolve these journeys and ensure a positive impression at every touchpoint
\n\tSupport knowledge transfer and continuity across the employee lifecycle<\/p>\n
Change Management & Communication<\/p>\n
\tBuild and deploy agile change management models that support people through transformation
\n\tDevelop internal communication strategies that drive awareness and adoption
\n\tEvaluate the success of change efforts and recommend enhancements<\/p>\n
Analytics & Reporting<\/p>\n
\tDevelop and maintain dashboards, reports, and success measures across all OE initiatives
\n\tTranslate insights into strategic action and share findings with HC leadership
\n\tLeverage tools like Power BI and Excel to present data in visually compelling ways<\/p>\n
Research & Innovation<\/p>\n
\tContinuously scan the external environment for best practices and trends in organisational effectiveness
\n\tBenchmark Mukuru\u2019s frameworks against industry standards and suggest innovative enhancements
\n\tCollaborate across teams to pilot and implement new approaches<\/p>\n
What You\u2019ll Bring
\nQualifications<\/p>\n
\tGrade 12 or equivalent (Essential)
\n\t3-year HR degree or related field (Essential)
\n\tHonours in Industrial Psychology or HCM (Advantageous)
\n\tChange management certification (Beneficial)<\/p>\n
Experience<\/p>\n
\t5+ years in Organisation Development\/Design in a corporate or consulting environment
\n\tStrong experience working across performance management, talent, and organisational change
\n\tExperience in designing and implementing leadership and workforce planning frameworks<\/p>\n
Skills & Tools<\/p>\n
\tDeep knowledge of organisational design, talent, and performance management frameworks
\n\tAdvanced Excel and Power BI skills
\n\tPowerPoint wizardry with the ability to tell stories through data
\n\tStrong research and development capability
\n\tProject management skills with the ability to manage multiple workstreams
\n\tHigh emotional intelligence, collaboration, and stakeholder influence skills<\/p>\n
Apply via company website ( http:\/\/sa.mukuru.com\/ ) or<\/p>\n
mukuru.breezy.hr<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/mukuru.breezy.hr","_company_name":"Mukuru","_company_website":"http:\/\/sa.mukuru.com\/","_company_tagline":"Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that\u2019s just half the story. To re... read moreally understand us, you need to know the \"why\u201d behind all we do. We know that every one of our customers has a story. Just like we do. So whether they are sending money for school fees, hospital bills, rent or groceries, we are passionate about making that story end well. It is this, the opportunity to enrich the lives of Africa's people by helping family, friends and loved ones stay connected, that motivates us to improve, to do more and to reach further. To us a remittance is more than money. It represents the love, care and hard work of the sender and can be a lifeline, an opportunity or even a celebration to the recipient. So when you send money with Mukuru, you can rest assured that you will get great service from people who understand you. Our Vision To become the most trusted brand in financial technology solutions for Africa's people both at home and abroad. Our Mission To enrich the lives of Africa's people by connecting loved ones through innovative financial technologies. Our Values World Class Service - We truly value and respect our customers. If it were not for them, we would not be us. That is why we strive to provide excellent service that is always WORLD CLASS! We aim to consistently exceed our customers\u2019 expectations by genuinely understanding their needs. A Sense of Family - The Mukuru FAMILY is a home away from home. We believe that authentic relationships in which people value, support and care for one another are the cornerstone of any great organisation. We all come from different walks of life, but when together, we are family working in a spirit of unity for something greater. Integrity - We value INTEGRITY. To us, it\u2019s about being honest in every aspect of our work and going above and beyond the call of duty. We are all individually and collectively responsible for the company and each other, and we hold ourselves to the highest standards. Treating others with respect is foremost in all that we do. Growth Through Learning - We encourage personal GROWTH. We want every employee to realise their ultimate potential by fostering a continual willingness to learn. We encourage our staff to seek personal development opportunities and challenge themselves in their roles. We believe that as each person grows, so does the company Passion In Work and Play - Our PASSION for life drives us. We love helping our clients achieve their goals, take care of their loved ones or just grow their savings. We have seen the difference our work makes and it energises us to keep going. If we are not working we are playing, but with no half measures there either. We like to put passion in everything! Innovation and Creativity - INNOVATION and CREATIVITY underpin all we do, and puts us at the cutting-edge. The desire to improve, to enhance and to create runs through the whole company. And, when simply improving something is not good enough, we create it. Just because \"it has not been done before\u201d is not going to stop us. 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