Key Responsibilities<\/p>\n
\tConduct a training needs analysis in conjunction with departmental stakeholders and collate the annual training plan
\n\tFacilitate business orientation, deliver technical training, and manage new employee intakes within the Contact Centre
\n\tDeliver and evaluate training using various learning methodologies
\n\tDesign, develop, maintain, and update training operations materials
\n\tOversee learnership implementation, rollout plan, monitor and report on learner progress
\n\tRecord and report on training attendance, assessment results and learner feedback
\n\tBuild and maintain strong relationships with internal business stakeholders
\n\tAssist in the creation, development, and maintenance of learning content and frameworks within the Learning Management System (LMS), ensuring material is current, user-friendly, and aligned with business needs.<\/p>\n
Requirements
\nQualification and Experience:<\/p>\n
\tPreferred but not limited to: OD-ETDP Qualification at NQF5 level
\n\tAdvantageous: An HR or related Diploma or Degree would strengthen your application
\n\tKnowledge of Contact Centre operations and procedures is highly valued with approximately 2 years\u2019 experience as Learning Facilitator, and\/or providing on-the-job training or support to new hires in an operations environment, ideally in a Contact Centre environment
\n\tMust be proficient in MS Word, MS Excel, MS Outlook, MS PowerPoint
\n\tMust have a good understanding of Adult Learning principles and methodologies
\n\tMust be able to proficiently deliver various types of training \u2013 applying traditional and technology enabled approaches as well as the ability to evaluate learning impact<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Pepkor Payments & Lending","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Pepkor Payments and Lending forms part of the Pepkor Group, and operates as a division of Pepkor Trading (Pty) Ltd, serving as a central support structure for Capfin and Tenacity Financial Services. As part of the Group, we benefit from the group\u2019s size and expertise, affording us the opportuni... read morety to improve organisational efficiency. Our centralised support structure enables us to provide specialised and competitive lending and payment solutions to increase the operational effectiveness, output, and profits of Pepkor retail partners and our own business.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-12697","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/12697","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=12697"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=12697"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=12697"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}