Overview<\/p>\n
\tThis dynamic role demands a highly organised and resilient individual capable of managing a fast-paced workload and meeting tight deadlines. We seek a detail-oriented Field Administrator to join our team. The successful candidate will be responsible for securing, managing & confirming school bookings, while coordinating closely with Brand Representatives and Brand Ambassadors to ensure seamless execution. Additionally, the Field Administrator will support the team by performing ad hoc administrative tasks related to field operations, as needed.<\/p>\n
Responsibilities<\/p>\n
\tSchedule appointments for multiple Brand Representatives at schools on a daily basis.
\n\tVerify and update school contact information.
\n\tEfficiently plan and manage daily call schedules.
\n\tIdentify and report operational challenges.
\n\tGenerate accurate daily, weekly \u00a0and monthly activity reports.
\n\tProactively seek new schools to expand the booking portfolio.
\n\tMaintain detailed and accurate records of all bookings within the booking system.
\n\tContacting schools each day (24 hours prior to Representative Visit) to solidify booking details for a designated team of Brand Representatives
\n\tUtilise the Retail Cloud system to accurately capture and record detailed session data for every school visit
\n\tEnsure compliance with company policies and safety standards.
\n\tAssist with ad hoc field administrative tasks as required.<\/p>\n
Qualifications<\/p>\n
\tGrade 12
\n\tExceptional relationship-building and time management abilities with a proven track record of meeting deadlines and targets.
\n\tSelf-motivated and disciplined individual with a strong work ethic.
\n\tDemonstrated ability to think critically, problem-solve, and adapt to challenging situations while maintaining professionalism and objectivity.
\n\tPossession of a reliable personal smartphone.
\n\tProficiancy in Microsoft Office<\/p>\n
Additional information<\/p>\n
Key Performance Areas\u00a0<\/p>\n
Relationship Management:<\/p>\n
\tBuild and maintain strong professional relationships with internal and external stakeholders.
\n\tEffectively communicate and engage relevant representatives via telephone.
\n\tDemonstrate excellent interpersonal skills and adaptability when interacting with diverse audiences.
\n\tFoster a strong and collaborative working relationship with your Brand Representative\u00a0<\/p>\n
Database Management:<\/p>\n
\tMaintain the accuracy and integrity of the provided databases.
\n\tExpand the database through consistent data enrichment.<\/p>\n
Booking Performance:<\/p>\n
\tConsistently achieve daily booking targets.
\n\tConduct all calls in a professional and courteous manner following the provided script\/s.
\n\tEnsure all Key Performance Indicator (KPI) targets are met in accordance with project goals and timelines, and escalate any risks or issues affecting performance<\/p>\n
Operational Excellence:<\/p>\n
\tMeet or exceed established Key Performance Indicators (KPIs) on a daily, weekly, and monthly basis.
\n\tProvide timely and effective responses to all inquiries and requests.
\n\tProactively identify opportunities to enhance client satisfaction and business growth.
\n\tDemonstrate accountability for achieving performance objectives.
\n\tMaintain a high level of enthusiasm and passion for the role.
\n\tEffectively manage time and prioritise tasks to meet internal and external stakeholder expectations.
\n\tAssist with the coordination and execution of retail promotions during school holidays and other peak periods, as required.
\n\tAssist with the coordination and execution of retail promotions during school holidays and other peak periods, as required.<\/p>\n
Reporting and Compliance:<\/p>\n
\tCommunicate relevant information and updates to the Line Manager in a timely manner.
\n\tExercise care and responsibility for assigned company assets.
\n\tManage incoming inquiries through the shared booking email address.
\n\tSubmit accurate and complete daily call reports.
\n\tAdhere to all company policies, procedures, and external regulations.<\/p>\n
Professional Development:<\/p>\n
\tDemonstrate a commitment to continuous learning and improvement through the utilization of available resources.
\n\tMonitor and ensure timely completion of mandatory training and development courses through the company\u2019s internal learning systems<\/p>\n
Previous Work Expereince<\/p>\n
\tStrong and proven administrative skills with attention to detail and organizational efficiency
\n\tProven ability to thrive in fast-paced, high-pressure environments.
\n\tDemonstrated experience working independently and proactively with minimal supervision.
\n\tStrong track record of maintaining professional and ethical conduct.
\n\tProficiency in utilising business-specific online reporting tools.
\n\tPrevious call center experience is advantageous.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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