Description<\/p>\n
\tThe Service Delivery Specialist will play a critical role in supporting the business by overseeing the delivery of internal and external technology solutions.
\n\tThis role focuses on optimising project delivery, continuously improving processes, and managing relationships with key stakeholders, partners, and teams, external technology solutions, with a business development focus.
\n\tThe Service Delivery Specialist will ensure that technology-driven operations are aligned with the company\u2019s strategic goals within business development and can meet evolving business demands.<\/p>\n
ESSENTIAL FUNCTIONS AND BASIC DUTIES:<\/p>\n
\tTechnology Infrastructure Management: Ensure that IT systems, infrastructure, and data are available and effectively managed to support the evolving needs of the business.
\n\tContinuous System Improvement: Oversee the maintenance, upgrades, and monitoring of all technology systems to maintain optimal performance and security.
\n\tService Desk Management: Lead the ongoing improvement of the Service function, ensuring SLAs with solution partners are met and exceeded.
\n\tAdopt New Technologies: Collaborate with IT teams to evaluate and integrate new technologies that support business growth and operational efficiency.
\n\tFeedback and Quality Management: Gather customer feedback, identify areas of improvement, and implement enhanced processes to drive service quality and customer satisfaction.<\/p>\n
Client and Stakeholder Management<\/p>\n
\tClient Relationships: Build and maintain strong relationships with clients and stakeholders, understanding their requirements, managing expectations, and ensuring satisfaction through effective service delivery.
\n\tCommunication & Reporting: Keep stakeholders well-informed with regular communication on project progress, setbacks, and milestones.
\n\tVendor and Partner Management: Manage multiple vendors to ensure alignment with business and technical objectives, including monitoring and reporting on service levels and performance.<\/p>\n
Project and Process Management<\/p>\n
\tProject Coordination: Oversee multiple projects simultaneously, ensuring resource allocation, timelines, and deliverables are aligned with business objectives.
\n\tDevelopment of Business Requirements: Collaborate with product and technical teams to develop business requirements that support new product development across multiple technology partners.
\n\tIntegration and Collaboration: Ensure robust integration plans are in place and work closely with ICT and application development teams to deliver effective solutions.
\n\tService Improvement: Implement continuous improvement initiatives, proactively identifying areas for process enhancements and driving operational efficiency.<\/p>\n
Incident and Problem Management<\/p>\n
\tCritical Incident Management: Take ownership of critical incidents, ensuring effective communication between resolution parties and stakeholders, and conducting thorough post-incident reviews.
\n\tSLA and Service Performance Monitoring: Conduct regular reviews of SLA performance, ensure adherence to service credits, and maintain thorough documentation of service-related incidents.<\/p>\n
Service Management:<\/p>\n
\tOperational Oversight: Ensure high-performance levels for service-related processes, driving improvement activities where necessary.
\n\tProblem-Solving: Analyse complex service delivery challenges, proposing effective solutions, and making quick decisions to resolve service issues.
\n\tService Optimisation: Continuously evaluate internal and third-party processes, driving service delivery optimisation and efficiency
\n\tBest Practices: Embed industry best practices into daily operations and service management processes, consistently seeking ways to elevate service delivery standards.<\/p>\n
Requirements<\/p>\n
\tBachelor\u2019s Degree in IT or Information systems or Business management
\n\t7 Years’ experience in a similar role<\/p>\n
Knowledge and Experience<\/p>\n
\tExperience or familiarity with process management and\/or continuous improvement.
\n\tStrong analytical and quantitative skills.
\n\tExperience on statistical and\/or data management tools.
\n\tAbility to meet deadlines in a fast-paced changing environment.
\n\tExcellent planning, prioritisation, and organisational skills.
\n\tExcellent interpersonal and verbal & written communication skills.
\n\tDemonstrated collaboration, negotiation, and conflict resolution skills.
\n\tAnalytical, problem solving & root-cause analysis skills.
\n\tStrong interpersonal, communication, and leadership skills with the ability to influence and collaborate across teams and stakeholders.
\n\tDemonstrated capability in critical thinking, problem-solving, and root-cause analysis.
\n\tStrong understanding of IT systems, infrastructure, solution architecture, and emerging technologies, with the ability to bridge business and technology perspectives.
\n\tUnderstanding of business processes & policies.
\n\tOrganised and structured personality.
\n\tExperience in decision-making, resource planning, and service performance management.
\n\tInnovative \/ Creative thinker.
\n\tAnalytical skills.
\n\tCoaching and mentoring.
\n\tDecision Making.
\n\tStrong planning, prioritisation, and organisational skills.
\n\tContinuous improvement.
\n\tExcellent report writing, financial acumen, and operational knowledge.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/avbob.mobi\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"AVBOB South Africa","_company_website":"https:\/\/avbob.mobi\/","_company_tagline":"Africa's largest Mutual Assurance Society providing a one-stop funeral insurance and burial service solution.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-12898","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/12898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=12898"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=12898"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=12898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}