Description<\/p>\n
Job Purpose<\/p>\n
\tThe Control Room Operator will be responsible for the active communication, administration and monitoring of the transport services throughout the Sun City Resort and surrounding vicinity, ensuring the timeous dispatch of vehicles and the ongoing surveillance of vehicles to maintain and\/ or improve customer experiences and control transport risk and compliance in line with Sun International standards and legislative requirements.<\/p>\n
Key Performance Areas<\/p>\n
\tReview the arrival and departure lists daily and understand special requirements
\n\tLog booking requests received from hotel and airports and complete spreadsheets to facilitate timeous delivery of transport services
\n\tPublish and communicate transport bookings requests received from Fleet Management daily, via internal to the resort in line with service offerings
\n\tMonitor bus stops for volumes of guests requiring transport, guests waiting times, etc.
\n\tDispatch drivers in line with requests and schedules by means of radioing and active screen monitoring
\n\tReceive and route incoming calls and deal with transport related queries accordingly
\n\tAlert management on technical issues and problems experienced with system\/monitoring equipment for resolution
\n\tReview video footage relating to incidents, queries and variances and provide feedback to management
\n\tMonitoring cameras at bus stops and report and escalate any irregularities noted from video surveillance
\n\tRelay vital information when conducting a shift hand-over to ensure service delivery and operational continuity
\n\tReport on transport incidents and accidents as and when they occur, to ensure safety, customer satisfaction and operational continuity within the resort
\n\tUpdate and maintain manual filing systems with relevant booking information
\n\tStore confidential records for safe keeping<\/p>\n
Requirements<\/p>\n
Education<\/p>\n
\tGrade 12<\/p>\n
Experience<\/p>\n
\t5 years\u2019 experience in a contact centre \/ control room role<\/p>\n
Skills and Knowledge<\/p>\n
\tChecking & Documenting Information
\n\tOrganising & Coordinating Resorces
\n\tCreating Customer Experiences
\n\tFollowing Procedures
\n\tManaging Risk
\n\tResponding with urgency
\n\tInforming & communicating
\n\tDeciding
\n\tEmotional Maturity
\n\tCommunication skills – written and verbal
\n\tTelephone skills
\n\tClerical administration skills
\n\tComputer Literacy (MS Office)<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.suninternational.com\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Sun International","_company_website":"https:\/\/www.suninternational.com\/","_company_tagline":"The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc... read moreated casinos, and some of the world\u2019s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa\u2019s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International\u2019s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We\u2019ve created some the world\u2019s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[21],"job-types":[12],"class_list":{"0":"post-13039","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-north-west","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/13039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=13039"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=13039"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=13039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}