{"id":13042,"date":"2025-07-04T14:00:19","date_gmt":"2025-07-04T14:00:19","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/southafrica\/job\/service-desk-agent\/"},"modified":"2025-10-05T00:24:15","modified_gmt":"2025-10-05T00:24:15","slug":"service-desk-agent","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/southafrica\/?post_type=job_listing&p=13042","title":{"rendered":"Service Desk Agent"},"content":{"rendered":"<p>MAIN PURPOSE OF THE POSITION<\/p>\n<p>\tTo serve as the central hub for managing all client-related inquiries and service requests and coordinating seamless communication across departments. This includes address client complaints, manage health and safety incidents, handle material requests, oversee machinery repairs, engage subcontractors, and ensure timely delivery of services and resources in line with operational requirements.<\/p>\n<p>Qualifications:<\/p>\n<p>\tA minimum of a high school diploma or equivalent (required);<br \/>\n\tA minimum of relevant qualifications in operations management or facilities management (preferred).<br \/>\n\tCertification in Health &amp; Safety practices.<\/p>\n<p>Experience, Knowledge &amp; Skills:<\/p>\n<p>\tMinimum 2 years of experience in a similar role within the security, cleaning, or facilities management\u00a0\u00a0industry.<br \/>\n\tFamiliarity with Profit, Velocity, SAP, or similar operational systems (advantageous).<br \/>\n\tIntermediate competence in MS Office<br \/>\n\tKnowledge of security and cleaning industry standards and practices.<\/p>\n<p>Key Performance Areas:<\/p>\n<p>\tEfficiently handle and resolve client complaints promptly<br \/>\n\tManage health and safety incidents<br \/>\n\tMaterial requests &amp; inventory coordination<br \/>\n\tEquipment repairs &amp; maintenance<br \/>\n\tSubcontractor coordination<br \/>\n\tProcess the monthly site chemical and consumable goods requisitions<br \/>\n\tEngage subcontractors for specialised services outside the company\u2019s capabilities<\/p>\n<p>Apply via company website ( https:\/\/humanaccent.co.za\/who-we-are\/ ) or<\/p>\n<p>humanaccent.simplify.hr<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/humanaccent.simplify.hr","_company_name":"Human Accent","_company_website":"https:\/\/humanaccent.co.za\/who-we-are\/","_company_tagline":"Human Accent is part of The Accent Group,\u00a0where our purpose is to create a world where everyone wins. We are guided by a set of unwavering values that drive our actions and enable us to make a positive impact on individuals, organisations, and communities alike. At... read more the heart of our endeavours lie our\u00a0core values\u2014Bravery, Curiosity, Connection, Building, and Compassion\u2014serving as the bedrock of our commitment to excellence and compassion in everything we do. Human Accent stands tall as a premier Talent Search and Management Consultancy.\u00a0We possess an unwavering focus on unlocking the true potential of the talent in your business. We are talent hunters guided by meticulous attention and innovative approaches. We specialise in the end to end management of the talent life cycle from talent acquisition, talent assessment and mapping, succession, development plans to talent analytics needed to measure real success.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":{"0":"post-13042","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-kwazulu-natal","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/13042","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=13042"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=13042"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=13042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}