Job Description
\nPurpose<\/p>\n
\tThe Client Relations Consultant manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.
\n\tBuilding and maintaining relationships with clients and key personnel within key account companies
\n\tConducting reviews and needs based research to ensure clients are satisfied with products and services
\n\tIdentify and implement up-sell and cross selling opportunities
\n\tCreating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
\n\tEscalating and resolving areas of concern as raised by clients , through accurate root cause analysis and ensuring continuous improvement is driven
\n\tManage a portfolio of clients in accordance to the agreed Service Level Agreement
\n\tDevelop and enhance retention and growth strategies
\n\tDevelop, maintain and improve consistent client communication and engagements
\n\tTrack, measure and evaluate the effectiveness of CRM processes within each client
\n\tReview, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
\n\tWork with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
\n\tManage and strengthen the relationship with all clients in the portfolio
\n\tEnsure that all events are planned and implemented effectively. Ensuring to measure success and improvements
\n\tEnsure that all events are monitored in accordance with the allocated budget
\n\tDocument all meetings and ensure clients receive feedback within agreed upon turn-around times
\n\tDevelop pro-active initiatives that improve the client’s business and efficiencies within Kaelo<\/p>\n
Qualifications<\/p>\n
PERSON DETAILS : WORK EXPERIENCE<\/p>\n
REQUIRED<\/p>\n
\t3 \u2013 5 Years Corporate Client Servicing Experience
\n\tHealth care industry experience
\n\tFacilitation and presentation experience
\n\tService and sales experience
\n\tEvent and knowledge management<\/p>\n
PREFERRED<\/p>\n
EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY<\/p>\n
REQUIRED<\/p>\n
\tGrade 12 matric<\/p>\n
TECHNICAL SKILLS OR KNOWLEDGE<\/p>\n
REQUIRED<\/p>\n
\tReport writing skills
\n\tProcess skills
\n\tPowerPoint and presentation skills<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
jobs.smartrecruiters.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.smartrecruiters.com","_company_name":"Kaelo","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Kaelo provides innovative, essential, healthcare solutions enabling the physical and psychological well-being of all South Africans. Our one goal is to provide more South Africans with access to quality healthcare. We are progressive in our design, simple in our approach and sincere in the way we... read more engage, changing the way healthcare is delivered to meet the needs of our people.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-13096","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/13096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=13096"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=13096"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=13096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}