Purpose of the Role The Senior Specialist IM End User Communications provides specialist technical expertise and leadership within the Voice & Video space. The role ensures stable, reliable, and high-performing service delivery of digital workplace communications. It is responsible for timely resolution of service issues, implementation of sustainable changes, raising end-user satisfaction, driving commercial optimisations, and ensuring seamless integration with digital workplace services to maximise business benefits
\n\tMy client, a leading primary producer of platinum group metals, operates mining, smelting, and refining facilities in South Africa and Zimbabwe. As the business transitions to an independent and standalone entity, it is undertaking a significant transformation focused on embedding operational excellence and defining its own strategic vision. The organisation remains committed to leadership in the platinum group metals sector, delivering value across the full value chain \u2014 from mine to market. With sustainability and safety at the core of its operations, My client aims to enhance operational capabilities and accountability while playing a leadership role in creating and protecting value for stakeholders.<\/p>\n
Key Work Responsibilities<\/p>\n
Safety<\/p>\n
\tEnsure consistent application of Safety & Health principles across all activities.
\n\tTake personal accountability for the safety of self and others, working towards zero harm and elimination of fatalities.<\/p>\n
Performance and Delivery<\/p>\n
\tOversee installation, configuration, maintenance, and lifecycle management of communication services (hardware, software, services, SaaS tools).
\n\tIntegrate communication technologies with related systems (e.g., identity, security, vulnerability management, ITSM, remote access, backup, directory services).
\n\tEnsure communication technology stability and security through effective endpoint management and timely patching.
\n\tContinuously evaluate and improve operational processes, standards, and performance; ensure complete and up-to-date documentation.
\n\tIdentify and apply emerging trends and best practices to deliver best-in-class service \u2014 driving automation, self-service, and agility.
\n\tSupport deployment, development, or rationalisation of tools and processes to enhance performance measurement, reporting, and visibility.
\n\tMonitor customer satisfaction and service stability to maximise business impact.
\n\tForecast and manage financial, physical, and human resource requirements aligned to objectives.
\n\tDevelop and oversee restoration and disaster recovery plans for service outages.
\n\tManage licensing exposure within the service scope, ensuring compliance.
\n\tProvide specialist support and guidance to peers on service-related matters.
\n\tSupport cross-functional teams and collaborate with internal and external stakeholders to meet deadlines.
\n\tAct as escalation point for core service issues and own resolution processes.
\n\tTransparently manage service-related costs, including investment decisions and budgeting to ensure equipment is operational and within maintenance support.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.robertwalters.co.za\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Robert Walters","_company_website":"https:\/\/www.robertwalters.co.za\/","_company_tagline":"Robert Walters is a global, specialist professional recruitment consultancy. \"Our story begins in 1985, when our CEO, Robert Walters, opened the first office in Central London. Rob has led the company ever since and has the same passion and commitment today. Over the last 30 years the busines... read mores has grown and so has our ambition. We now operate across 27 countries and employ over 3,000 people. It\u2019s a powerful success story built on the strength of our people. Organizations rely on us to find high quality professionals for a range of specialist roles. Professionals who are looking for a new role, whether it\u2019s on a permanent, interim or contract basis, trust us to find them their ideal job. I believe that Robert Walters is something special. But I and others in the company never forget that the most important person to us is you - whether you\u2019re a hiring manager or a job seeker.\" Giles Daubeney, Deputy CEO, Robert Walters Green Park Corner, Green Park Corner Cnr West Road South and, Lower Rd, Johannesburg, 2196, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[34],"class_list":{"0":"post-13108","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time-hybrid"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/13108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=13108"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=13108"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=13108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}