Front line customer service\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n
\tTimely and professional answering of the switchboard.
\n\tImmediate acknowledgement of walk-in customers.
\n\tHandling queries, if possible, alternatively directing queries to relevant department\/ individual.
\n\tEmailing messages to relevant staff member immediately.
\n\tTake snapshot of online system and forward to CSA, escalate if no response within 30 minutes.
\n\tEscalate other problems to Management as soon as they are identified.
\n\tSuggest improvements to current processes to improve customer service.
\n\tAssist with providing customers with feedback from Online progress tracking system (Bluespec) when CSA\u2019s are busy.
\n\tSchedule and manage Branch drivers on drivers group chat and ensure completion of all tasks prior to leaving at the end of the day.
\n\tEnsure you are dressed according to the uniform policy.\u00a0<\/p>\n
Bookings\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n
\tConfirm bookings 1 day in advance.
\n\tFellow up once authorisations is received to book in vehicles.\u00a0 \u00a0<\/p>\n
Requirements<\/p>\n
\tMinimum 2 years in a receptionist capacity
\n\tInsurance or Motor Industry would be beneficial\u00a0
\n\tMatric
\n\tSwitchboard
\n\tAll Microsoft suites \u2013 intermediate<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
bluespecholdings.mcidirecthire.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/bluespecholdings.mcidirecthire.com","_company_name":"Bluespec Holdings","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Bluespecs mission to redress the injustices of the past makes us a natural partner for corporate companies looking to effect similar change. As a Level-1 B-BBEE partner, we make it possible for those who work with us to contribute directly to the necessary evolution of our industry and our countr... read morey.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-13131","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/13131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=13131"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=13131"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=13131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}