Leadership<\/p>\n
\tEnsure a highly motivated team and a professional, customer oriented and solution focused way of working within the team
\n\tTo promote Lean principles and standards and to continually appraise methods of working to produce greater efficiency, reduce cost and eliminate waste, strive for World Class
\n\tDeputize as requested for the Technical Area Manager or as directed by the HoD
\n\tTo assist the Technical Area Manager or HoD in the recruitment, training and development of staff as required<\/p>\n
Local Management and Steering<\/p>\n
\tConduct regular review onsite meetings with (System) Technicians within their regional areas and document and implement and monitor actions arising from discussion areas
\n\tPrioritize upcoming service requests and assign them within the team
\n\tBe responsible for aspects of inventory needs based on actual service tasks and standards
\n\tMonitor the standards of service delivered to customers in the region through onsite controls
\n\tMaintain the highest quality technical service to all customers in the region, ensuring that all planned and unplanned maintenance is achieved in a timely and efficient manner and documented accordingly
\n\tResponsibility for overseeing resource time management and reviewing allocation of work (system) Technicians to meet customer Technical Service delivery requirements
\n\tTo review and implement any non-conformity and audit actions that may arise
\n\tMonitor Status of machines under contract in terms of TSC \/ MA
\n\tIdentification of devices running uneconomically, inform Area Manager or HoD<\/p>\n
Operational Management<\/p>\n
\tEnsure that all reactive customer support, installation and evaluation requirements are completed in line with FME policy \/ procedure and as directed by the Area Manager or HoD
\n\tTake over ad-hoc requests and support technician on complex repairs
\n\tMaximize up time of machines by performing high quality standard and reactive service work within contracted timescales and deliver a highly focused customer service delivery
\n\tEnsure Water Treatment System maintenance due to disinfection plan, revalidation plan, sampling plan and validation plan
\n\tEnsure that all FME \u2018Lean Service\u2019 initiatives, processes and tools are observed and applied as directed
\n\tEnsure that all service reports are accurate and timely and replicated on a daily basis
\n\tParticipate in the Technical Services customer and engineer support 24\/7 helpline, recording all calls in an accurate and timely manner
\n\tReview and implement any non-conformity and audit actions that may arise
\n\tEnsure that any and all SOP\u2019s relative to the role are followed
\n\tProvide technical support according to qualification
\n\tAchieve service targets to calendar dates as contracted
\n\tEnsure due care of all company property
\n\tEnsure effective installation of solutions as required<\/p>\n
Coordination & Support<\/p>\n
\tComplete any TAM\u2019s documentation and to input the details onto the SAP\/ TAM system as and when required in accordance with documented SOP\u2019s
\n\tAssist in the implementation of technical upgrades of equipment and modifications where necessary
\n\tDeputise as requested for the Technicians and System Technicians
\n\tAssist the FME businesses in the provision of technical support to customers during clinical evaluations
\n\tCoordinate and assist in the implementation and support of any renal unit IT infrastructure if necessary
\n\tEnsure that the own equipment is calibrated
\n\tEnsure that all service administrative data is accurate and reported as directed
\n\tInvolvement to ensure any relevant contract tender information is accurate and timely
\n\tAttain a high level of knowledge on products and systems in the FME business portfolio
\n\tProvide sales\/nursing with competitive activity information
\n\tAdvise\/inform Technical Area Manager on availability of Service Agreements and support sales as required
\n\tMaintain adequate stock of spare parts to maximize repair at first call out completing stock checks as necessary and achieve the required inventory values<\/p>\n
Customer-orientation<\/p>\n
\tVisit identified customer sites assessing and documenting customer satisfaction surveys
\n\tKeep up to date service manuals informing customers of updates
\n\tAdvise customers on technical training\/course workshops at local level where required<\/p>\n
Secondary tasks:<\/p>\n
\tEnsure own product knowledge is kept fully up to date by subject reading (TechNet), training in country and abroad
\n\tAttend TtT training courses as required in line with Corporate Training System requirements
\n\tConduct Technical Training courses for customers as required to comply with the standards and requirements for TtT
\n\tProvide holiday\/emergency cover for other country Technicians
\n\tOversee and participate in the acceptance and commissioning of new business awards<\/p>\n
Required training and education:<\/p>\n
\tEducated to HNC level in electrical and electronic engineering or equivalent, preferably in health care facilities<\/p>\n
Required professional experience (in years):<\/p>\n
\tAt least 3-4 years professional experience in equivalent or similar functions ideally in a healthcare or healthcare-related business environment<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/fmcna.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Fresenius Medical Care","_company_website":"https:\/\/fmcna.com","_company_tagline":"Connect your passion to the future of renal care. Fresenius Medical Care North America (FMCNA) is proud that our unwavering commitment to our patients has made us the global leader in dialysis healthcare. Our caring professionals touch the lives of over 160,000 patients and their families, combinin... read moreg innovative care with profound personal connections. We're the largest provider of renal care products and services in the nation, including state-of-the-art dialysis machines, dialyzers and pharmaceuticals. We're also home to the country's largest renal specialty laboratories. Every day, our professionals collaborate, challenge one another and ultimately make groundbreaking discoveries that change patients' lives for the better. FMCNA's dialysis care services include hemodialysis, home dialysis and transplant support services, and in-center services to provide our patients with unsurpassed personalized care. The FMCNA team comprises over 60,000 dedicated employees in North America, all of whom are focused on a singular goal: delivering the highest-quality care to help patients with renal disease live the most fulfilling, rewarding lives possible. Join us and we'll connect you to a career and a community that reward you in every way. Waltham, MA","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-13148","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/13148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=13148"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=13148"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=13148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}