Overall Purpose of the Job:<\/p>\n
\tTo ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.<\/p>\n
Minimum Requirements \u00b7<\/p>\n
\tPost matric qualification in General Management advantageous \u00b7 Sales, Marketing or Management diploma advantageous. \u00b7 3 years\u2019 minimum experience, at Mid-Management level. \u00b7 Financial knowledge of Budgets, forecasting and Profit and Loss \u00b7 Grade B Security Certificate \u2013 (existing or to be obtained on appointment) \u00b7 Experience in the Security Industry preferred<\/p>\n
Duties & Responsibilities Leadership \u00b7<\/p>\n
\tTo consistently provide strong leadership of the branch and its employees. \u00b7 To communicate with passion the vision and strategy of the branch and its performance. \u00b7
\n\tTo make timely, considered decisions for the long-term success and development of the branch. Finance, Planning & Controls \u00b7
\n\tSubmit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
\n\tSubmit annual business plans, operating and sales budget for the branch in accordance with regional requirements.\u00a0
\n\tManage and ensure accurate forecasting for branch in accordance with Finance.\u00a0
\n\tManage Branch P&L to ensure profitability is sustained and growth is achieved\u00a0
\n\tManage effective collections for the branch Operations \u00b7
\n\tEnsure that effective planning\/ production controls are established in all areas and are a key management tool. \u00b7
\n\tMaintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.\u00a0
\n\tChampion the development of a customer focused quality improvement culture.\u00a0
\n\tEnsure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary \u00b7
\n\tEnsure that service levels throughout the branch is sustained \u00b7
\n\tDrive a community driven pro-active service throughout the branch \u00b7
\n\tManage the branch fleet to ensure that no disruptions occur due to vehicles off the road \u00b7
\n\tManage operational Area Managers to ensure operational excellence throughout the branch \u00b7
\n\tEnsure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty) Health, Safety and Environment \u00b7
\n\tMaintain health & safety policies and working procedures. \u00b7
\n\tEnsure compliance with Company policies, SA laws, codes of practices and corporate guidelines Marketing
\n\tDrive all marketing activations within the branch\u00a0
\n\tDrive customer perception within the branch and address issues highlighted in Customer Perception Survey\u2019s
\n\tDrive strong social media presence within the branch identifying influencers and forging good relationships with them \u00b7
\n\tDrive a culture of \u201ccontent-creation\u201d to remain relevant in the social media space \u00b7
\n\tEnsure that OTT strategies are implemented and relevant \u00b7
\n\tDrive effective\/pro-active communications Commercial \u00b7
\n\tBe proactive in regularly reviewing customer requirements and feedback. \u00b7
\n\tCommunicate with customers on a regular basis. \u00b7 Ensure close liaison with branch sales team. \u00b7
\n\tExploit new market and product opportunities via various external routes. \u00b7
\n\tCreate an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products. People Management \u00b7
\n\tIdentify training and development needs among staff and coach accordingly. \u00b7
\n\tPeople management, including all HR related issues as well as staff development. \u00b7
\n\tComplete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available Business development \u00b7
\n\tTogether with operational managers identify Residential Guarding and bulk sale opportunities \u00b7
\n\tGenerate proposals for bulk business\/Residential Guarding sites \u00b7
\n\tDrive community involvement through operational collaborations and the effective communication thereof \u00b7
\n\tManage the profitability of Residential Guarding schemes Attrition \u00b7
\n\tManage all elements of attrition \u00b7
\n\tDrive reconnections within the branch \u00b7
\n\tAnalyse branch attrition and plan mitigating actions to remedy it \u00b7
\n\tManage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum<\/p>\n
Competencies (Technical & Behavioural) \u00b7<\/p>\n
\tComputer Literate (MS Office, advanced Excel, PowerPoint) \u00b7
\n\tExtensive knowledge of Operations, Sales, Technical and Administration. \u00b7
\n\tIntegrity and trust \u00b7 People Focused \u00b7 Command Skills \u00b7 Managing through systems \u00b7 Time Management \u00b7 Business Acumen \u00b7 Drive for results \u00b7 Customer Focus \u00b7 Managing and Measuring Work \u00b7
\n\tBuilding effective teams We reserve the right not to make an appointment to any advertised position.<\/p>\n
Deadline:15th July,2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Fidelity Services Group","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological de... read morevelopments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-13429","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/13429","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=13429"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=13429"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=13429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}