{"id":13505,"date":"2025-07-10T10:00:43","date_gmt":"2025-07-10T10:00:43","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/southafrica\/job\/business-development-lead-contact-centre-workforce-manager-quality-and-insights-manager\/"},"modified":"2025-10-11T00:24:34","modified_gmt":"2025-10-11T00:24:34","slug":"business-development-lead-contact-centre-workforce-manager-quality-and-insights-manager","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/southafrica\/?post_type=job_listing&p=13505","title":{"rendered":"Business Development Lead \n\n\n            \n\n            \n            Contact Centre Workforce Manager \n\n\n            \n\n            \n            Quality and Insights Manager"},"content":{"rendered":"<p>Description<\/p>\n<p>Market Research and Opportunity Identification<\/p>\n<p>\tConduct in-depth market research to identify emerging trends, competitor strategies, and untapped business segments.<br \/>\n\tAnalyze customer segments to understand key decision-makers, pain points, and growth potential.<br \/>\n\tDevelop targeted prospecting strategies for high-potential industries, geographies, and customer profiles.<br \/>\n\tMonitor regulatory, economic, and technological developments that could influence market opportunities.<\/p>\n<p>Lead Generation and Pipeline Development<\/p>\n<p>\tDesign and implement outreach campaigns via email, cold calls, LinkedIn, and other channels to generate qualified leads.<br \/>\n\tCollaborate with the marketing team to create compelling campaigns, content, and events that attract new prospects.<br \/>\n\tQualify leads through needs analysis and ensure accurate handover into the sales pipeline.<br \/>\n\tMaintain and continuously build a robust pipeline of opportunities in CRM systems.<\/p>\n<p>Client Engagement and Relationship Building<\/p>\n<p>\tInitiate and lead consultative conversations to understand client needs, business goals, and challenges.<br \/>\n\tBuild credibility and trust with stakeholders at all levels through clear communication and value-driven solutions.<br \/>\n\tConduct solution presentations and demos that align to the client\u2019s operational and strategic priorities.<br \/>\n\tEnsure a seamless transition from lead to client onboarding, engaging relevant internal teams as needed.<\/p>\n<p>Proposal Development and Deal Closure<\/p>\n<p>\tLead the preparation of tailored proposals, including commercial models and service solutions aligned to client requirements.<br \/>\n\tFacilitate negotiations, addressing objections and aligning on win-win outcomes with clients.<br \/>\n\tEngage senior leadership as needed for key opportunities to accelerate closure and relationship development.<br \/>\n\tFinalize contracts and support the implementation team to ensure service delivery is aligned with commitments.<\/p>\n<p>Sales Reporting and Performance Tracking<\/p>\n<p>\tMaintain up-to-date records of all sales activities, prospects, and opportunity stages in CRM systems.<br \/>\n\tGenerate weekly and monthly sales performance reports, analyzing conversion metrics, pipeline health, and revenue forecasts.<br \/>\n\tUse data insights to adjust strategies and improve targeting, engagement, and deal conversion rates.<br \/>\n\tMonitor customer feedback and post-deal performance to identify referral or upselling opportunities.<\/p>\n<p>\u200b\u200b\u200b\u200b\u200b\u200b\u200bStrategic Collaboration and Continuous Improvement<\/p>\n<p>\tWork closely with the Product and Operations teams to provide market feedback that informs product enhancements.<br \/>\n\tParticipate in internal planning sessions to align business development activities with broader company goals.<br \/>\n\tIdentify inefficiencies in the sales process and recommend improvements that drive faster sales cycles and better client outcomes.<br \/>\n\tContribute to team learning by sharing best practices, insights from the field, and competitive intelligence.<\/p>\n<p>Requirements<\/p>\n<p>\tSolid knowledge of business development strategies and B2B sales methodologies.<br \/>\n\tSkilled at identifying new market opportunities and positioning solutions effectively.<br \/>\n\tProficient in sales automation and CRM tools (e.g. Salesforce, HubSpot).<br \/>\n\tExcellent communication and presentation skills.<br \/>\n\tStrong negotiation and closing capabilities.<br \/>\n\tEntrepreneurial mindset with the ability to take initiative and work independently.<br \/>\n\tHigh level of integrity and ability to build trust-based relationships.<br \/>\n\tAnalytical thinker with strong commercial acumen.<br \/>\n\tPersistent and resilient in achieving targets and dealing with rejection.<br \/>\n\tCollaborative, with an ability to influence cross-functional teams.<\/p>\n<p>Education and Experience:<\/p>\n<p>\tMatric<br \/>\n\tBachelor\u2019s degree Sales, Marketing, Business or in a relevant field preferred<br \/>\n\tAt least 3 years\u2019 experience in a business development or B2B sales role.<br \/>\n\tExperience working with CRM systems and using data to drive decision-making.<br \/>\n\tDemonstrated ability to generate leads, manage long sales cycles, and close complex deals.<br \/>\n\tExperience engaging with internal stakeholders and external partners at various levels.<\/p>\n<p>go to method of application \u00bb<\/p>\n<p>Apply via company website ( http:\/\/www.ignitiongroup.co.za\/ ) or<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Ignition Group","_company_website":"http:\/\/www.ignitiongroup.co.za\/","_company_tagline":"The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology. We approach markets that are traditionally complex and contested, and then simplify the... read morem, making life easier for consumers, and business more efficient for our partners. Ignition, a central business vertical to the Ignition Group, was founded in 2002, by brothers Sean and Donovan Bergsma. Ignition Group, now one of Africa\u2019s largest investors in technology, media, telecommunications and financial services sectors, provides a platform for sustainability and success. With a staff complement of nearly 3 000 people, we have a team of experts in the fields of IT, Finance, Marketing, Human Resources, Sales, Development, Compliance, Customer Care, Training and Support. Ignition Group has built a sound infrastructure to support a number of business verticals within the Group, allowing the business verticals to swiftly develop, innovate, adapt and support our Business Partners and strategies. Quadrant 4, Centenary Building, 30 Meridian Drive, Umhlanga, Durban","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":{"0":"post-13505","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-kwazulu-natal","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/13505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=13505"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=13505"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=13505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}