Job Purpose:<\/p>\n
\tAs a Collections Consultant, your primary responsibility will be to engage with customers who have outstanding debt obligation and negotiate payment plans.
\n\tThis is not just about collecting; it\u2019s about building human connections and providing solutions that benefit both Nimble and our customers.
\n\tYou will need to leverage strong communication skills and problem-solving abilities.
\n\tYour success will be measured by your ability to exceed expectations.<\/p>\n
Key Performance Areas:<\/p>\n
Collections & Productivity:<\/p>\n
\tAchieve and exceed individual collection targets through effective communication and negotiation.
\n\tMaintain and update accurate records of customer interactions, payment arrangements and collections actions.<\/p>\n
Customer Engagement & Negotiation:<\/p>\n
\tEngage with customers empathetically and professionally, negotiating payment plans that benefit both the customer and Nimble.
\n\tResolve customer queries or disputes in a timely and professional manner, ensuring client concerns are addressed effectively to avoid delays in payments.<\/p>\n
Compliance & Quality Assurance:<\/p>\n
\tEnsure adherence to all relevant laws, policies, and industry regulations to maintain ethical standards and minimise risks during the collections process.<\/p>\n
Live the Nimble Values:<\/p>\n
\tPositive Impact: Be an inspiring force, contributing positively to your team.
\n\tGet it Done: Own your role and drive results with accountability.
\n\tFind Better Ways: Seek continuous improvement and innovation.
\n\tDo the Right Thing: Uphold high ethical standards in every action.<\/p>\n
Who We’re Looking For:<\/p>\n
\tWe are looking for candidates with at least 6 months of experience in outbound collections, sales, or customer service.
\n\tIf you are results-driven, thrives under pressure, reliable, have a positive attitude, enjoy working as part of a team then this could be the perfect role for you.<\/p>\n
What You Need:<\/p>\n
\tA Matric qualification (or equivalent).
\n\tA positive credit record and a clear criminal record.
\n\tStrong verbal and written communication skills.
\n\tComputer literacy and the ability to handle systems efficiently.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
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