Key Purpose<\/p>\n
\tThe primary purpose of the team is, where there\u2019s exceptions, to ensure accurate, timely, and compliant processing of cashback rewards across the Vitality program. The team also oversees critical billing functions, conducts quality assurance, and supports operational reporting.<\/p>\n
Areas of responsibility may include but not limited to<\/p>\n
\tProactively manage inefficiencies with system calculations
\n\tAdministration of cashback and reward queries related to Vitality, Discovery Card and Discovery Bank
\n\tSolve for service\/financial failures to drive business improvement by engaging with management and correcting the underlying issues.
\n\tFirst time resolution of queries through the ability to analyse numerical data and all other sources of information, and trend where necessary
\n\tProviding superior customer service to internal\/external stakeholders
\n\tPayment management associated with adjustments\/cashbacks<\/p>\n
Competencies & Personal Attributes<\/p>\n
\tKnowledge of Vitality rewards
\n\tWrites and speaks clearly, convincingly and in a well-structured and logical way
\n\tInitiates and generates activity and introduces changes to work processes through an immediate understanding of newly presented information
\n\tDemonstrates an understanding of different organisational departments and functions
\n\tManages time effectively and performs against deadlines
\n\tSets high standards for quality, quantity, accuracy and productivity to achieve project goals
\n\tWorks productively in a pressurised environment with strong analytical and problem-solving abilities
\n\tTakes initiative and works under own direction
\n\tIntegrity, Honesty and Fairness
\n\tCapable of working in a high paced, pressured environment with strong analytical and problem-solving abilities<\/p>\n
Education and Experience<\/p>\n
\tMatric
\n\tAt least 1 year experience in customer service or administrative role
\n\tParadigm knowledge<\/p>\n
Essential<\/p>\n
\tExcellent MS Office skills
\n\tKnowledge of Discovery Vitality, Discovery Card and Discovery Bank Rewards
\n\tSolid knowledge of accounting principles
\n\tFinance Administration experience<\/p>\n
Advantageous<\/p>\n
\tIntermediate Excel skills
\n\t12 months working experience in Vitality\/Card
\n\tCompleted or working towards completing a tertiary qualification in Accounting\/Finance<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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