Role Description<\/p>\n
Service Operations<\/p>\n
\tEnsure that the MSS is delivered according to SOPs and SLAs.Ensure compliance to organisational and customer standards.\u00a0Ensure that customer policies and rules are adhered to. Provide\u00a0support when so required.
\n\tProvide\u00a0feedback and updates to customer and Liquid Intelligent Technology stakeholders as agreed and when needed. Ensure\u00a0that reporting to customers is provided as per SLAs.\u00a0<\/p>\n
Service Delivery<\/p>\n
\tEngage with cross-functional teams, where applicable. Engage with customers, where applicable, ensuring feedback is given timeously. Manage\u00a0vendors to ensure roll out of service meets specific requirements. Ensure that customer relationships are upheld and improved. Ensure\u00a0relevant documentation is provided.<\/p>\n
Customer Incident Escalations Management<\/p>\n
\tAcknowledge, understand and participate in customer Operations and Service Delivery issues and SLA breached disputes. Further ensure that resolution of all queries is addressed as is required.Co-ordinate with the respective internal departments and manage the escalation to resolution speedily, if applicable.Escalate to internal BU management to ensure that customer issues are resolved timeously. Provide\u00a0progressive and accurate updates to internal stakeholders about logged incidents to ensure feedback is given to the customer.
\n\tSupport\u00a0escalations to vendors\/3rd party contractors until the resolution of incidents or platform issues. Ensure\u00a0that all and any Action Plans that may arise from the customer meetings are completed within the timeframes committed to customer to maintain high levels of customer satisfaction. Review\u00a0inputs to Incident Reports and RCA\u2019s to ensure that accurate information is provided to the customer once incidents are resolved. Assist in resolving Critical Situations \/ Major Events to ensure speedy resolution of queries.
\n\tParticipate\u00a0and provide inputs during yearly service and process reviews. Also assist in the development of SOPs. SOPs must always guide daily, weekly, monthly, and yearly expectations. Pro-Actively identify, detect and advise clients of potential security breaches, and provide thought leadership as Subject Matter Expert (SME).<\/p>\n
Innovation\/Continuous Improvement Program<\/p>\n
\tParticipate in developing technology, process and procedure efficiencies for MSS, to improve the overall posture of services and customer satisfaction. Participate\u00a0in training and development programs to ensure service is always at the highest levels. Identify\u00a0and assist in rectifying root cause findings on Process or Technology within Security Operations, to help solve problems and improve the maturity of services. Collaborate\u00a0with all relevant stakeholders to develop reports to drive efficiencies across the various departments internally, to improve the posture of service delivery. Keep\u00a0up to date on security advisories, to provide related guidance to co-workers and customers.<\/p>\n
Requirements<\/p>\n
Role Requirements<\/p>\n
\tBachelor\u2019s degree in computer science or a related technical discipline, or the equivalent combination of education, technical certifications.
\n\tOne or more of these industry Cybersecurity Certifications: CISM, CEH, OSCP, CompTiA Security Plus, as well any SIEM related qualification.\u00a0
\n\tStrong analytical and organizational skills.
\n\tConcise writing skills, excellent MS Word skills as well as other MS Office Applications.
\n\tExperience with securing various environments preferred.
\n\tExperience in working across security technologies.
\n\tManaged security services experience across complex architectures.
\n\tIn depth understanding of the role of incident analysis tools.
\n\tIn depth understanding of various types of log analysis.
\n\tPrior experience to advise, plan, deploy, configure, manage and monitor large scale and complex cyber defence and IT risk management and information or cybersecurity solutions.
\n\tMinimum of six (6) years of work experience and three (3) years of relevant experience in SIEM engineering in a\u00a0 Security Operations Center [SOC]
\n\tStrong analytical and organizational skills.
\n\tConcise writing skills, excellent MS Word skills as well as other MS Office Applications.
\n\tExperience with securing various environments preferred.
\n\tExperience in working across security technologies.
\n\tManaged security services experience across complex architectures.
\n\tIn depth understanding of the role of SIEM engineering tools and dashboards.
\n\tPrior experience to advise, plan, deploy, configure, manage and monitor large scale SIEM solutions.\u00a0
\n\tAbility to communicate effectively with all levels, influence, persuade and be credible internally and externally.
\n\tMust work well under pressure and changing priorities.
\n\tHave demonstrated ability to plan, prioritise, coordinate and manage multiple, and often conflicting, initiatives.
\n\tAble to establish trust and build on-going client relationships.
\n\tAbility to translate and clearly formulate technical issues in business terms.
\n\tGood interpersonal skills.
\n\tAll Appointments are subject to the Labour Legislation in the respective country.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Liquid Intelligent Technologies","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-13702","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/13702","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=13702"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=13702"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=13702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}