Description<\/p>\n
Generating and providing System Codes and Exercising Remote access control<\/p>\n
\tUpdate system with relevant information required for issuing codes
\n\tConfirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.
\n\tResponsible for generating and providing system codes and exercising remote access control of allocated assets.
\n\tAssist with Adhoc duties as requested by the Supervisor or Line Manager.<\/p>\n
Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidences<\/p>\n
\tTrack and Monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes
\n\tActively check that the systems are updating regularly and working at the required operating level
\n\tIdentify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
\n\tVerify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures
\n\tEscalate any faults with the alarms and provide a status report to the applicable party.<\/p>\n
Administer and Maintain the Relevant Database and Registers On Security Systems<\/p>\n
\tRecord all transgressions and faults, update and maintain records and generate the required reports
\n\tMaintain and update all necessary registers (i.e OB)<\/p>\n
Build and Maintain Internal and External stakeholder relationships<\/p>\n
\tBuild and maintain effective working relationships with all internal and external stakeholders.
\n\tEscalate any system failures immediately to the relevant party
\n\tAssist with incoming queries from stakeholders
\n\tEscalate all identified transgressions at centres to the Supervisor
\n\tContinuously liaise with centres regarding access control and alarm events<\/p>\n
Applicable for Operators Sitting in the PMC<\/p>\n
\tControl and link the relevant permissions to the ATM Custodian Profiles on the systemVerify that allocated vehicles are visible and tracking on the monitoring system
\n\tMonitor and track that SBV Fleet is following the planned route, and adhering to scheduled service points and times on the system and report any non-responsive fleet to the centre
\n\tRemotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process
\n\tCommunicate with Senior Management in the event of an emergency
\n\tGather Early Warning Intelligence (EWI) and the reporting thereof to Supervisors for escalation
\n\tMaintain the OTC System on an Adhoc basis in the absence of the Device Administrator
\n\tSend an updated report to the Device Administrator informing them of the new sites loaded.<\/p>\n
Applicable for Operators Sitting in the COR<\/p>\n
\tProvide Centre personnel with System battery combinations in instances when KABA lock batteries need to be replaced
\n\tAssist the Security and Compliance Officer\u2019s (SCO\u2019s) with weekly alarm testing and OB entries
\n\tMonitor and analyse events to determine trends, record in Occurrence Book (OB) and communicate trends to the Shift Supervisor.<\/p>\n
Work Experience<\/p>\n
Internal<\/p>\n
\t3 Years\u2019s work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 10, OR o 1 years\u2019 work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 12
\n\tPrevious Call Centre experience and or experience within client service (Advantageous)<\/p>\n
\u00a0External<\/p>\n
\t2 years\u2019 work experience operating, administering or monitoring access control systems e.g. CCTV etc. of which one year must be client related services.
\n\tExperience within a logistics or CIT industry (advantageous)<\/p>\n
Education<\/p>\n
Internal<\/p>\n
\tGrade 10 will be considered for internal candidates, provided the person has 3 years control room experience.<\/p>\n
\u00a0External<\/p>\n
\tExternal Grade 12.<\/p>\n
Special training requirements<\/p>\n
\tPSIRA D (Advantageous)
\n\tAble to work shifts
\n\tWorking overtime may be required
\n\tMicrosoft Office (Word, Excel, Outlook): Basic level
\n\tMust be able to multi-task<\/p>\n
Apply via company website ( ) or<\/p>\n
sbv.mcidirecthire.com<\/p>\n
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