Description<\/p>\n
Job Purpose<\/p>\n
\tBlue Label Telecoms is looking for a technically savvy and service-oriented Support Analyst \u2013 API Channel Integrations to join our Technology team.
\n\tIn this role, you’ll play a critical part in supporting API integrations that drive seamless communication between systems, partners, and platforms.
\n\tYour work will ensure reliability, performance, and outstanding customer satisfaction across our integration ecosystem.<\/p>\n
Key Responsibilities<\/p>\n
\tAPI Incident Management: Monitor API services, troubleshoot issues, perform root cause analysis, and ensure timely resolution and documentation.
\n\tCustomer Integration Support: Guide clients during API onboarding, configuration, and issue resolution \u2013 especially across Azure-hosted and WSO2 API environments.
\n\tDocumentation & Knowledge Sharing: Maintain up-to-date technical documentation and troubleshooting guides for internal and external use.
\n\tVendor & Partner Collaboration: Act as a technical liaison for integration partners and internal teams to streamline issue resolution and new feature rollouts.
\n\tContinuous Improvement: Identify recurring issues, improve monitoring and alerting, and support QA of API updates.
\n\tSelf-Management & Teamwork: Demonstrate accountability, planning, collaboration, and the ability to thrive in a fast-paced IT environment.<\/p>\n
Requirements<\/p>\n
Competencies<\/p>\n
\tCustomer-focused mindset with excellent troubleshooting abilities
\n\tStrong technical understanding of APIs and cloud platforms
\n\tExcellent written and verbal communication skills
\n\tAbility to work well independently and collaboratively
\n\tPassion for learning and continuous improvement
\n\tHigh attention to detail and ability to manage multiple priorities
\n\tStrong problem-solving skills and communication abilities<\/p>\n
Education<\/p>\n
\tMatric – Essential
\n\tBachelor\u2019s degree in Information Technology, Computer Science, or related field<\/p>\n
Experience<\/p>\n
\t1\u20133 years’ experience in IT support, technical troubleshooting, or API development
\n\tExperience in cloud environments (Azure, AWS, Google Cloud) and API management platforms (e.g., WSO2)
\n\tProficiency with RESTful APIs and tools such as Postman and Swagger
\n\tFamiliarity with automation tools like JMeter is advantageous.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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