KEY RESPONSIBILITIES:<\/p>\n
\tDeliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio
\n\tEnsure the Integrated Customer Experience Team drives proactive customer support and issue resolution for seamless customer experience in cross-functional teams, and across all products in scope
\n\tAccountable for owning, creating, maintaining, and testing a business continuity plan for critical customer processes in Ocean and L&S (Logistics & Services)
\n\tDevelop and sustain a capable Integrated Customer Experience Organization
\n\tEnsure the team is structured and rightsized for successful delivery on customer and business needs
\n\tLeading, directing, and coaching Integrated Customer Experience Consultants to enable their development
\n\tEnsure Customer Experience teams are trained according to global standards, and have an in-depth understanding of customer-specific SOPs
\n\tBuild teams with strong knowledge of local products and services, and with mixed competencies (functional and commercial), who can timely, and cost efficiently maximize customer value of all \u2018By Maersk\u2019 models
\n\tRegular periodic connect with GSC (Global Service Centre) team leaders on performance, planning, and people
\n\tDelivery of Integrated Customer Experience growth and profitability plans
\n\tUp- and cross-sell to all customers, and their supply chain partners (where relevant), following global policy
\n\tMonitor and manage volume trajectory to support business planning (ROFO Budget)
\n\tDrive a mindset of continuous improvement
\n\tDrive a mindset of quality work
\n\tTravel will be expected
\n\tBe a change agent for system rollouts and implementations as well as other initiatives that impact people and business<\/p>\n
WHO WE ARE LOOKING FOR:<\/p>\n
Someone with:<\/p>\n
\tAt least 5 years\u2019 experience leading a high-performing team in the Logistics \/ Supply Chain industry
\n\tAbility to lead large teams with diverse customer portfolios
\n\tRelevant experience in customer experience\/order management with a customer-led mindset
\n\tAbility to establish senior business relationships with customers and their supply chain partners
\n\tBroad knowledge of supply chain strategy and execution in a global business environment
\n\tAbility to lead, coach, and motivate teams towards a shared vision with clear goals
\n\tAnalytical, and continuous improvement mindset<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.maerskline.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Maersk Line","_company_website":"http:\/\/www.maerskline.com","_company_tagline":"Maersk Line is the world\u2019s largest container shipping company, known for reliable, flexible and eco-efficient services. We provide ocean transportation in all parts of the world. We serve our customers through 306 offices in 114 countries. We employ 7,600 seafarers and 21,600 land-based employees ... read moreand operate 639 container vessels. We market our services through the Maersk Line, Safmarine, SeaLand (Intra-Americas), MCC Transport (Intra-Asia) and Seago Line (Intra-Europe) brands. Maersk Line is part of A.P. Moller - Maersk, an integrated transport & logistics company with multiple brands and a global leader in container shipping and ports. Including a stand-alone Energy division, the company employs roughly 88,000 employees across operations in 130 countries. Throughout all aspects of our vessel and shore operations, Maersk Liner Business is committed to conduct our business in a responsible and lawful manner with respect for the wider economic, social and environmental impacts of our activities. This has always been integral to the way we do business in the A.P. Moller - Maersk Group, and we strive to promote the same principles in our relationships with customers, suppliers and other business partners. The Sustainability Policy for Maersk Liner Business is anchored in the A.P. Moller - Maersk Group\u2019s core values and policies as well as our commitment to the UN Global Compact. It emphasizes our commitment to driving continual improvement in Health & Safety, Environment, Human & Labor Rights, Anti-Corruption and Security. To achieve the objectives of this policy, we will proactively identify and mitigate risks of negative impacts in these areas. At the same time, we will communicate openly and honestly about our performance. Any breaches of the policy should be reported via appropriate channels, starting with direct management. Maersk\u2019 global whistleblower system can be used to escalate violations of specific areas of the policy and is available to both external parties and employees of Maersk Liner Business. Green Point, Cape Town, 8005, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":{"0":"post-14129","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-kwazulu-natal","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/14129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=14129"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=14129"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=14129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}