Job Description:<\/p>\n
\tResponsible for managing the operations deliver team as well as ensuring contract profitability across clients cluster in a location whilst continue seeking quality and service improvement interventions and fully accountable for client service delivery in line with client Service Level Agreements and Pricing Schedules.<\/p>\n
Minimum Requirements:<\/p>\n
Experience:<\/p>\n
\t2 years management experience
\n\tAdvanced IR experience
\n\tTES experience<\/p>\n
Qualifications:<\/p>\n
\tNational Diploma\/Degree in HR\/Labour Relations or Business Management NQF6\/7<\/p>\n
Additional Requirements:<\/p>\n
\tValid Drivers license and Own Car
\n\tHigh levels of flexibility will be required concerning working hours in lieu of the nature of the business. The position entails being contactable 24\/7.<\/p>\n
Roles and Responsibilities:<\/p>\n
\tEnsure shifts are fully staffed as per client contract requirements
\n\tEnsure that protective equipment and related documentation is issued
\n\tReport Injuries on duty
\n\tBrief all assignees with regards to client operating policies, procedures, health & safety and labour relations issues prior to placing an individual on assignment at client site
\n\tEnsure that all incidents involving disciplinary issues are fully investigated, recorded and acted upon in a legally defensible manner up to Written Warning and escalated to Client Success Manager as per SOP
\n\tMonitor and ensure employees are using the biometric or relevant timekeeping system correctly
\n\tMonitor and manage assignees performance in accordance with their job descriptions and job requirements
\n\tMonitor attendance and timekeeping of assignees
\n\tMonitor and manage assignees performance in accordance with their job descriptions and job requirements
\n\tCommunicate and provide feedback timeously to client regularly regarding queries
\n\tPrevent losses, wastage or misuse of time, materials or equipment
\n\tAddress poor performance
\n\tManage teams and disciplinary issues.<\/p>\n
Support the Growth Team with all growth activities:<\/p>\n
\tAttend Site visits, assisting with needs analysis, costings and industry information
\n\tProvide input into start-up plans and ensure execution and monitoring of transitional plan
\n\tProvide input into KAM and Tender teams to ensure retention of existing clients.
\n\tActively look and report on sales opportunity leads and provide reports to BRM\u2019s weekly, not limited to BLU
\n\tEnsure all client growth opportunities are fulfilled and maximised
\n\tDevelop awareness of client future business needs, identify potential opportunities and communicate to Business Relationship Manager \/ KAM \/ Growth<\/p>\n
Accountable for effective and efficient Payroll Delivery:<\/p>\n
\tEnsure that Service Delivery teams adhere to payroll procedures and deadlines
\n\tResponsible for ensuring first time accuracy of payroll with no necessity for credit notes and adjustments by utilising the monthly payroll error reports
\n\tAttend to escalated payroll queries
\n\tEnsure integrity of data on the payroll system
\n\tResponsible for consistent client reporting
\n\tCollaborate and co-design with clients to develop and agree on reporting requirements and monthly dashboard presentation
\n\tEnsure delivery of agreed client reports by Service Delivery team when required and monitor quality thereof
\n\tReporting to Business Relationship Manager on full spectrum of responsibilities including contract specific figures or as per requirements
\n\tResponsible for reporting on daily fill rate to the Business Relationship Manager<\/p>\n
Full responsibility of all Employee Relations (ER) activities on clients sites:<\/p>\n
\tFully versed with the clients code of conduct
\n\tResponsible for ensuring the correct charges are issued
\n\tCollaborate with Employee Relations where necessary
\n\tCollaborate with the client to ensure alignment in processes and outcomes
\n\tChair disciplinary enquiries
\n\tPreparation for CCMA cases and present the full pack to the Employee Relations team
\n\tEnsure presence at the CCMA as a star witness and ensure total client confidence in their IR abilities and presentation skills
\n\tMonitor and report on Site LR activities on a monthly basis
\n\tEscalate potential labour risks to Business Relationship Manager \/ Employee Relations Manager
\n\tKeep up to date with all labour legislation, council agreements, wage determinations and latest trends in the industry
\n\tEnsure harmonious labour relations on client sites by liaising with relevant union officials and shop stewards as required
\n\tEnsure team compliance with Employee Relations recording keeping and standard operating procedures and ensure all LR actions, processes and supporting documentation is uploaded onto the operating system.
\n\tEstablish and maintain relationships with key client management contacts
\n\tAttend client meetings and conduct regular client visits
\n\tDevelop awareness of client future business needs, identify potential opportunities and communicate
\n\tMonitor client feedback via CSI reports and take appropriate remedial action where required Develop understanding of the nature of the client\u2019s business and their requirements as well competitor analysis
\n\tEnsure regular site visits and conduct formal minute client engagements including a monthly dashboard presentation meeting
\n\tResponsible for record keeping relating to client relationship management activities including, client contact details, engagement model, minutes of meetings, meeting schedules and IP related documentation and that this is accessible at all times
\n\tResolve escalated queries with client or further escalate to Business Relationship Manager if necessary
\n\tEnsure site Induction of all new direct reports
\n\tCoach and mentor direct reports
\n\tManage direct teams and disciplinary issues
\n\tEstablishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people
\n\tEnsure team adherence to all HR policies, processes and SOPs
\n\tEnsure the required team performance management, talent development, and succession plan processes are in place, and supported by individual development plans for each employee
\n\tEnsure team members are appropriately trained and developed to fulfil their roles and drive learning culture in team and region
\n\tEnsure that team is staffed with high calibre staff to drive the day to day operations and service delivery on client Contracts \/ Sites
\n\tEnsure the required assignee documentation management processes and systems are adhered to by the team and ensure compliance with internal, Adcorp Sustainability and DoL audits
\n\tEnsure compliance with relevant legislation, client SLAs, company policies\/SOPs and corporate governance requirements
\n\tEnsure effective management of health and safety and IOD processes to ensure compliance with legislation, Company guidelines and client requirements<\/p>\n
Invoicing and Debtors<\/p>\n
\tEnsure that the agreed client order to cash process is accurately set up and effectively managed
\n\tResponsible for ensuring on-time and accurate invoice delivery to clients
\n\tContinuously liaise with Accounts Receivable team, client and service delivery teams to ensure that invoices are paid timeously and within payment terms and escalated queries are resolved
\n\tReview of age analysis monthly and in accordance with SLA and flag any issues
\n\tAttend meetings when required to resolve problem accounts.<\/p>\n
Compile client costings and negotiate increases annually<\/p>\n
\tProvide forecasts for Business Relationship Manager when required
\n\tContract Profitability \u2013 ensure that the CP% analysis template is completed accurately monthly and that client profitability is maintained at acceptable ratio\u2019s
\n\tAnalyse weekly stats per responsible client and highlight inconsistencies or irregularities and investigate reasons for these
\n\tSick leave and Family Responsibility leave
\n\tSundry billings<\/p>\n
Monitor and Manage Site Costs in accordance with client pricing schedule:<\/p>\n
\tPPE, transport medical and training costs per assignee per site and conduct random audits.<\/p>\n
End Date: August 2, 2025\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.adcorpgroup.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Adcorp Holdings Limited","_company_website":"http:\/\/www.adcorpgroup.com","_company_tagline":"Adcorp is the workplace solutions provider that seeks new ways to shape markets, economies and our shared future, by offering a wide range of diverse talent management solutions across a vast spectrum of industry sectors, job types, and geographic regions. Adcorp Head Office @ Nicolway Bryanston Cnr William Nicol and Wedgewood link, Bryanston, Johannesburg, Gauteng 2021, ZA","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[25],"job-types":[12],"class_list":{"0":"post-14617","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-free-state","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/14617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=14617"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=14617"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=14617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}