JOB DESCRIPTION<\/p>\n
\tThe incumbent will form part of the IT4IT Team (the IT Support Team) and work with all the development teams (Guidewire, JDE, Microsoft, Java, etc.).
\n\tThis includes working specifically with Technical Architecture and Release & Deployment Management to support and maintain the IT Support technical infrastructure, DevSecOps processes & procedures.
\n\tSpecific emphasis for this role will be the support of the development teams, implementation of alerting & monitoring and the support of infrastructure and application components.<\/p>\n
PRINCIPLE ACCOUNTABILITIES<\/p>\n
\tTechnical support of IT Support technology (hardware, software, including upgrades, resolving vulnerabilities). The technology is primarily based on Atlassian products, but also includes other software and technology components.
\n\tAdministration of infrastructure deployment, technical support procedures, application deployments & releases, servers, nodes, databases, etc.
\n\tMonitoring and management of hardware & software resources across all environments and taking pro-active action where required.
\n\tCollaborating with Architects, Technical Specialists and Team Leaders on ways to automate and improve the development, release management and production observation processes & procedures
\n\tSystem troubleshooting and maintenance
\n\tInstallation of software (from operating systems through to applications) across environments
\n\tManagement and leadership of the IT4IT Team<\/p>\n
General Functions<\/p>\n
\tConsult with the Solution Architects on the development platforms (Guidewire, JDE, MS D365, .Net, Java, Cloud) in terms of application configuration and infrastructure to support application services
\n\tIdentification of bottlenecks and process inefficiencies and collaborate with team to create and implement improvements
\n\tIdentification of potential risks \/ issues and give input into risk plan
\n\tDevelop and maintain a comprehensive understanding of the internal workings of key software packages within IT Support.
\n\tWork with key vendors to understand their current and future offerings & services with a view of adopting and driving broad implementation
\n\tManage, mentor and support the rest of the IT4IT Team.<\/p>\n
Quality Assurance<\/p>\n
\tWork as a team member with Development teams and technical staff, to ensure the solutions\/amendments are implemented according to best practice
\n\tParticipate in various Troubleshooting & Problem-Solving initiatives setup and managed by Technical Support and\/or SGT<\/p>\n
QUALIFICATIONS AND EXPERIENCE<\/p>\n
\tNational Diploma \/ Bachelor\u2019s degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering or another quantitative field preferred
\n\tMinimum of 2 – 3 years relevant experience
\n\tWorking experience with Windows & Redhat Linux.
\n\tWorking experience with Atlassian DataCenter and clustering.
\n\tProficient in development languages such as Java and Python.
\n\tExperience with CI\/CD (continuous integration, continuous delivery) tools
\n\tExperience in application development, version control, support and release management
\n\tExperience with Docker and Kubernetes for container management and orchestration.
\n\tExpertise in setting up and managing and maintaining Nexus, Sonar and Bamboo and Bitbucket
\n\tExperience working with and supporting complex systems deployed to cloud (i.e. AWS) would be beneficial<\/p>\n
KNOWLEDGE<\/p>\n
\tFamiliarity with monitoring tools and the management thereof
\n\tUnderstanding of software development principles and practices
\n\tGood understanding of complex IT environments, network infrastructure such as load balancers, network proxies, NFS\/NAS, etc.
\n\tKnowledge of security best practices, encryption, and identity management and the ability to implement security measures in CI\/CD pipelines and infrastructure
\n\tUnderstanding of Agile and Scrum methodologies.
\n\tFamiliarity with both SQL and NoSQL databases and Round Robin databases.<\/p>\n
COMPETENCIES<\/p>\n
\tCompetent in problem solving and troubleshooting at application and networked infrastructure levels
\n\tCreativity in finding efficient solutions to technical problems
\n\tStakeholder management as it relates to business and technical users at different levels in the organisation
\n\tResearch and presentation skills
\n\tMust be able to work in a team focused highly pressurised and dynamic environment
\n\tInvestigation and analysis of information
\n\tPlanning and organisation
\n\tCommunication of technical guidance and instruction to team members
\n\tAbility to write technical instructions in the use of programs and \/ or program modifications
\n\tAbility to accept accountability for actions and decisions
\n\tAbility to lead and direct resources<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.santam.co.za ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Santam Insurance","_company_website":"http:\/\/www.santam.co.za","_company_tagline":"Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. S... read moreantam is a subsidiary of Sanlam Limited and has been listed on the Johannesburg Stock Exchange (JSE) since 1964. 1 Sportica Crescent Tyger Valley Bellville, 7530","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":["post-14918","job_listing","type-job_listing","status-expired","hentry","job_listing_region-western-cape","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/14918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=14918"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=14918"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=14918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}