This is an exciting opportunity to join the Risk Department as a Risk Agent, where you will play a vital role in monitoring account activity, managing risk exposure, and upholding fair trading practices. You will be responsible for identifying, investigating, and reporting suspicious account management, exploitative sports and casino play, syndicate activity, bonus abuse, and AML\/FIC compliance. The role requires strong analytical skills, attention to detail, and an understanding and experience in iGaming.<\/p>\n
Key Responsibilities:<\/p>\n
\tEnsure full compliance with the National Gambling Act, Financial Intelligence Centre Act (FICA), and other relevant regulations.
\n\tMaintain up-to-date knowledge of company policies, procedures, and regulatory requirements.
\n\tReview accounts to verify customer legitimacy, including identity verification and betting legitimacy.
\n\tAudit user accounts and analyse betting patterns to detect suspicious or unusual activity, anomalies and prohibited activity such as bonus abuse, multi-accounting, identity theft, money laundering, and account manipulation or fraudulent behavior.
\n\tConduct transactional monitoring by reviewing account histories, deposit\/withdrawal patterns, and betting activity to ensure compliance with company policies.
\n\tReview and report on all alerts from Risk Management Software.
\n\tDevelop and implement risk mitigation strategies to minimize exposure and maximize profitability.
\n\tMonitor competitor pricing and market movements to maintain a competitive edge.
\n\tGenerate daily, weekly, and monthly reports on trading activity, risk exposure, and profitability. Monitor high-value customers and apply tailored risk management strategies as needed.
\n\tStay updated on industry trends, market shifts, and emerging technologies.
\n\tAssist Marketing and Retention teams with VIP services and bonusing.
\n\tLiaise with the MTS and relevant software providers.
\n\tInvestigate escalations from Customer Support and Payments team, tracking and reporting findings.
\n\tReview and investigate Patron disputes and complaints, and report accordingly.
\n\tProvide administrative support, including maintaining records, statistical reports, policies, and procedures.<\/p>\n
Qualifications
\nEssential Requirements:<\/p>\n
\tMatric \/ Grade 12 (A relevant tertiary qualification would be advantageous)
\n\tMinimum of 3 years\u2019 experience in an iGaming\/Sports betting environment.
\n\tStrong risk analysis experience and organizational and multitasking abilities.
\n\tKnowledge of the South African regulatory framework.
\n\tUnderstanding of bookmaking theory, casino products, and sports betting.<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
jobs.smartrecruiters.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.smartrecruiters.com","_company_name":"LulaBet","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"LulaBet is an upcoming sports and digital entertainment platform company based in Cape Town. Our focus is to deliver a world class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform. Our goal is to put the customer first, by combining cu... read morestomer insight and technology we strive to give sports fans a rewarding and engaging experience.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":["post-14994","job_listing","type-job_listing","status-expired","hentry","job_listing_region-western-cape","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/14994","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=14994"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=14994"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=14994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}