Purpose<\/p>\n
\tThe Dealer Support Consultant is required to assist the dealer network and current customer base (internal and external customers).<\/p>\n
Key Accountabilities<\/p>\n
\tProvide settlement quotes
\n\tNew business quotes
\n\tEnsure dealers are paid out timeously
\n\tCapturing and verification of new Applications Conducting dealer visits where dealer concerns are addressed and training provided
\n\tCancellation and reversal of contracts. (investigation carried out and verification as per policy and guideline)
\n\tQuick Indexing of Documents for Approvals and Deal Payouts into correct tabs
\n\tInvestigate and processing of Bank Allocations
\n\tBank Recon
\n\tResolve\/Support related to dealer queries for payouts, credit acceptance and other
\n\tInvestigate and resolve related account queries\/complaints
\n\tAssist new F&I managers with training needs at BMW FS
\n\tAct as helpdesk support functionality for Dealer Point
\n\tDepartmental processes reviewed for Proceed (Innovative thinking to drive efficiencies within the department and dealer network, as per objective and target measurement)
\n\tAdministering Contract and Application Transfers between dealers
\n\tProcessing of EOT interactions (contacting clients with advising of finance options)
\n\tProcessing of Balloon Payment interactions (contacting clients)
\n\tCross Skilling functionality within the BMW Group, (Aftersales \u2013 complaints handling), Sharing of knowledge and inter departmental assistance.
\n\tCreating training material for Dealer Network (Web Based Training)
\n\tThere is a requirement for consultants to be compliant, ability to disclose, explain and conclude credits transaction for customers \/ dealers
\n\tEach consultant has the responsibility of presenting each training session to internal and external departments, Presentation Skills requirement
\n\tConsultants are able to work offsite when required
\n\tSystem scoping and testing
\n\tDeal adjustments (due date, change in structure of finance agreement, e.g. term, monthly premium or ballon payment)
\n\tNatis requests (necessary checks regarding receipt of payment and preparation of documentation)
\n\tMoratoriums (assessment required based on reasoning and affordability)
\n\tChange of banking details (verification completed)
\n\tUpdating personal particulars of clients against required (e.g., telephone, email and physical addresses)
\n\tExit letters (assess stability before processing)
\n\tSubstitution of goods (Verifcation of required information, e.g. invoice and insurance to be checked)
\n\tProviding remittances
\n\tProviding and explanation of statements
\n\tLoading of beneficiaries (assessment and verification of documents provided)
\n\tActioning In an Out (assessing and reviewing contract before actioning)
\n\tProcessing of additional finance on current finance agreement e.g. motor plan \/ warranty extensions (advise process, gather relevant information and documents, application captured).<\/p>\n
Qualifications:<\/p>\n
\tMatric, Diploma in Banking or Equivalent<\/p>\n
Background \/ Professional Knowledge and Experience \/ Other Skills:<\/p>\n
\tMinimum 1 to 2 years\u2019 experience in a Customer Service and\/or Dealer related positions
\n\t1 to 2 years\u2019 experience in retail finance environment
\n\tAbility to work under pressure and meet deadlines
\n\tExcellent verbal and written communication skills
\n\tGood persuasion and negotiation skills
\n\tSound interpersonal skills
\n\tDetail orientation
\n\tAbility to multitask
\n\tNumerical analytical ability
\n\tMust be a team player
\n\tHigh service orientation
\n\tHigh level accountability (problem solving)<\/p>\n
Apply via company website ( ) or<\/p>\n
www.bmwgroup.jobs<\/p>\n
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