POSITION OVERVIEW:<\/p>\n
\tThe Operations Solution Analyst\/Coordinator role is crucial to the success of MRI\u2019s Professional Services (PS) organization.<\/p>\n
The role is part of our Operations team and participates in a variety of functions that include:<\/p>\n
\tProject Management
\n\tResource Management
\n\tTraining Solutions Management
\n\tBusiness Operations Management
\n\tThis is a highly visible role that supports the operational area of the business through ongoing interaction with other MRI departments; senior leadership; client executives; and clients.
\n\tOur ideal candidate will have excellent written and oral communication skills; is highly organized; flexible; is motivated by learning; and is comfortable with taking charge of initiatives and managing them through to completion.<\/p>\n
RESPONSIBILITIES:<\/p>\n
\tAssist the Resourcing Manager and play a pivotal role in the roll out of centralized scheduling.
\n\tThis will include process documentation, setup in the MRI scheduling software tool and training to Project Managers and Consultants
\n\tOn-boarding new teams into the centralized scheduling process to ensure a smooth transition
\n\tSetup and on-going maintenance of skills matrices for all PS Consultants
\n\tRegular and ad-hoc reporting around resource capacity, demand and future project requirements
\n\tSchedule project resources (technical, consultancy and training services) administer additions, changes and deletions in the scheduling system
\n\tMonitor, track, and report on professional services cancellations
\n\tAttend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practice
\n\tCreation of new projects once the sales cycle has been completed
\n\tCoordinate activities, requests and approvals between PS and other MRI departments
\n\tMaintain project statuses and financial budgets for projects within OpenAir and SalesForce.com
\n\tMaintain documentation and internal systems to ensure efficient processing of projects and all related tasks
\n\tSupport and maintenance of Operations departmental processes and procedures
\n\tExpediting quotes, orders and query resolutions from both Project and Account Managers
\n\tSupport and train the PS team in the use of OpenAir, Smartsheet\u2019s and JIRA
\n\tUnderstand key data points in our systems and write ad-hoc reports to analyse data
\n\tTimesheet monitoring, escalation, and reporting
\n\tAssist with regional month-end closing procedures, invoices, and financial reconciliation
\n\tReporting and liaising with project managers regarding clients aged debt positions
\n\tHandle invoice matching and invoice queries when required in support of the finance team
\n\tBe proactive in carrying out tasks and activities making suggestions for process improvement where possible<\/p>\n
REQUIREMENTS:<\/p>\n
\tMust be a driver, a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently
\n\tStrategic, tactical, and detailed oriented. Meticulous attention to detail required\u2014places high value on order, accuracy, client satisfaction and turnaround times
\n\tMust be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables)
\n\tDisplay professionalism and exceptional communication skills to address questions and queries promptly and effectively
\n\tAbility to be analytical, review numbers, gather and present results for business review to help drive process improvement and change
\n\tClearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectives
\n\tCapability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment
\n\tGreat organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team
\n\tConfidence to accomplish job requirements and positively welcome feedback for continuous improvement
\n\tExperience working in a financial or accounting role, with an understanding of financial statements, accruals, and other accounting concepts
\n\tPrior experience in Professional Services or IT consulting is a plus
\n\tKnowledge of Salesforce.com a plus<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
mrisoftware.wd501.myworkdayjobs.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/mrisoftware.wd501.myworkdayjobs.com","_company_name":"MRI Software","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI\u2019s comprehensive, flexible, open and connected platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapid... read morely changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide. Through leading solutions and a rich partner ecosystem, MRI gives real estate companies the freedom to elevate their business and gain a competitive edge. For more information, please visit http:\/\/www.mrisoftware.com.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":["post-15232","job_listing","type-job_listing","status-expired","hentry","job_listing_region-western-cape","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/15232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=15232"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=15232"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=15232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}