Job Purpose<\/p>\n
\tTo provide the technical skills to support the optimal management and operation of all hardware\/firmware\/operating system\/application server software updates and fixes in the various SARS production and non-production environments, whilst maintaining hardware\/operating system\/application server software, meeting service levels agreements through a Service Management System. We require a competent SCCM\/Intune Engineer who has knowledge and experience in deploying, configuring and supporting SCCM infrastructure, application and package creation, software updates\/WUFB, Windows10\/11 OS deployment.<\/p>\n
Education and Experience<\/p>\n
Minimum Qualification & Experience Required<\/p>\n
\tRelevant National Diploma \/ Advance Certificate (NQF6) in Information Technology\/ Computer Science and 3-4 years\u2019 experience in Information Technology (IT) environment, of which 1 – 2 years is at knowledge worker level<\/p>\n
OR<\/p>\n
\tSenior Certificate (NQF 4) AND Relevant IT Qualification (s) \/ Certification (s), see below AND \u00a03-4 years\u2019 experience in Information Technology (IT) environment AND additional requirements specified in Min Functional requirements, where applicable, of which 1 – 2 years is at knowledge worker level
\n\tWindows: Microsoft products (Microsoft SCCM, Microsoft Intune, Microsoft Windows 11 or any other Microsoft certification)
\n\tA+, MCSA, MCSE and related Operating System and Hardware certification<\/p>\n
ALTERNATIVE\u00a0<\/p>\n
\tSenior Certificate (NQF 4) AND 4 years’ IT related experience, of which 1 – 2 years is at knowledge worker level<\/p>\n
Minimum Functional Requirements<\/p>\n
\tMicrosoft Windows Server
\n\tMicrosoft Windows Workstation
\n\tIT Hardware knowledge
\n\tSCCM
\n\tIntune
\n\tAzure<\/p>\n
Job Outputs:<\/p>\n
Process<\/p>\n
\tAdminister and configure SCCM and Intune.
\n\tProvide Technical Troubleshooting and resolution management in the SCCM\/Intune space.
\n\tUpdate training material, User guides and other tutorials.
\n\tParticipate in collaboration on the various subjects with peers, support teams and business users via the set collaboration channels.
\n\tDo self-skilling, research and R&D to stay updated in the SCCM\/Intune Technology Stack and share knowledge with the other team members.
\n\tParticipate and drive Initiatives assigned end to end.
\n\tGain knowledge and experience in related SCCM\/Intune functions like MDM, OS Onboarding and Deploying, WVD, Driver Management, Software Packaging, BYOD, etc. and apply these in SARS.
\n\tUnderstand dependency applications and how they are configured and deployed via best practice like Win11 OS and Device management and onboarding, etc.
\n\tAccumulate information and provide reports with recommendations applicable to area of specialisation.
\n\tApply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
\n\tCommunication of situational interpretation and judgement of work outputs and queries in area of specialisation.
\n\tEffectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
\n\tExecute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
\n\tUse practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions\/conclusions.
\n\tCorrectly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
\n\tTo performing high-level root-cause analysis for service interruption in all environments.
\n\tTo deploy new applications and enhancements to existing applications, software, and operating systems on all environments.
\n\tTo conduct hardware\/firmware\/operating system\/application server software updates and fixes.
\n\tTo apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
\n\tTo ensures a stable performance environment for the business processing systems.\u00a0
\n\tTo accumulate information and provide reports with recommendations applicable to area of specialisation.
\n\tTo participate in various IT projects intended to continually improve\/upgrade the system infrastructure, ensuring change management procedures and methodologies are implemented and followed.
\n\tTo be responsible for the maintenance, support and upgrades of in-house developed applications and 3rd Party Applications.
\n\tInstalling, configuring, testing and maintaining operating systems, software and system management tools.\u00a0
\n\tEffectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
\n\tTo deploy new applications and enhancements to existing applications, software, and operating systems.
\n\tTo be responsible for the maintenance and support of technical infrastructure, hardware and system software components mostly in Non-Prod environments but also in production environments.
\n\tPerforming high-level root-cause analysis for service interruption.
\n\tConfiguring, debugging and supporting multiple infrastructure platforms and software.
\n\tPerforming installation, maintenance and support of system software\/hardware and user support.<\/p>\n
Governance<\/p>\n
\tComply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.<\/p>\n
People<\/p>\n
\tDevelop and maintain productive working relationships with peers and team members to achieve predefined objectives.<\/p>\n
Finance<\/p>\n
\tAdhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.<\/p>\n
Client<\/p>\n
\tContribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
\n\tEnsure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.<\/p>\n
Behavioural competencies<\/p>\n
\tAccountability
\n\tAnalytical Thinking \u00a0
\n\tAttention to Detail\u00a0
\n\tAdaptability
\n\tBuilding Sustainability
\n\tCommitment to Continuous Learning\u00a0
\n\tConceptual Ability\u00a0
\n\tCustomer Service\u00a0
\n\tFairness and Transparency
\n\tHonesty and Integrity
\n\tOrganisational Awareness\u00a0
\n\tRespect
\n\tTrust<\/p>\n
Technical competencies<\/p>\n
\tComputer Literacy\u00a0
\n\tFunctional Policies and Procedures\u00a0
\n\tIT Knowledge
\n\tCustomer Relationship Management
\n\tSystem Thinking
\n\tTechnical Expertise
\n\tIT Project Management
\n\tKnowledge of IT Governance and Business
\n\tVerbal Communication<\/p>\n
Deadline:12th August,2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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