Role Purpose\u00a0\u00a0 \u00a0<\/p>\n
\tThe Distribution Support Administrator (DSA) provides quick and accurate administrative support to IFAs, IFA practice staff and consultants.<\/p>\n
Requirements\u00a0\u00a0 \u00a0
\nQualifications:<\/p>\n
\tOffice administration qualification or Business related (Degree\/NQF 7<\/p>\n
Experience:<\/p>\n
\t1-2 Year experience in financial service (essential)
\n\tInsurance industry experience (preferred)
\n\tExperience within the MDS Sales environment will be an advantage<\/p>\n
Duties & Responsibilities\u00a0\u00a0 \u00a0
\nInternal processes: Sales and Service Experience<\/p>\n
\tDemonstrating an understanding of end-to-end processes for various product lines.
\n\tIdentify and address processes that do not support business efficiency and ease of operation.
\n\tHave a good understanding of Compliance process adherence and impact of non-adherence.
\n\tHave an ability to present quotes and relevant supporting documents professionally to uphold an ‘advice-led’ approach.
\n\tEnsure the new business process is handled end-to-end with minimal need for revisions.
\n\tHandle the processing of application forms and promptly engage with Financial Advisors\/Practice staff upon receipt.
\n\tEngage with Financial Adviser practice staff to ensure processing happens smoothly with full ownership of the process through understanding and conveying the reason for requirements.
\n\tEnsure all cases and new business applications are correctly recorded and kept up to date on activity manager.
\n\tLog appropriate activities, timeously (quotes and Financial Adviser engagements)
\n\tConsult systems to view progress – those documents pull through correctly.
\n\tManage pipeline – keep clean and relevant. Drive submission of requirements to ensure cases issue.
\n\tHaving regular engagement sessions with Business Consultant to update on status of all quotations, pipeline business and any other sales enablement updates.
\n\tPrepare Consultant for engagement \u2013 by providing reports, quote feedback, pipeline business.
\n\tCo-accountability for Momentum Distribution Service target achievement with consultant
\n\tAdministratively support Consultant on all planned marketing calls – to follow through in support.
\n\tUnderstanding of all available reports such as Power BI, lapse and arrear reports, reinstatement reports
\n\tProvide training to Financial Adviser\/practice staff by sharing knowledge of digital capabilities such as Power BI, Campaign master etc.
\n\tCapable of being the primary contact for online navigation enquiries from Financial Advisers\/Practice Staff.
\n\tEnsure that all training interventions are recorded on appropriate reports.
\n\tProvide support to other branches (nationally) when need arises to ensure business continuity.
\n\tIdentify and report process and system failures and enhancements to improve client experience.
\n\tEscalate faults and other housekeeping issues with the relevant stakeholders or service providers.
\n\tEngages in service center escalations to enhance the customer experience, demonstrates quick thinking, andconsistently maintains a positive ambassadorial approach with a can-do attitude.
\n\tDemonstrates high-quality processing and resilience in follow-ups, ensuring cases are resolved promptly within stringent performance standards.<\/p>\n
Client Advisor: Stakeholder Engagement<\/p>\n
\tEnsure all internal and external engagements are conducted in a professional manner.
\n\tMaintain meaningful business relationships with all stakeholders.
\n\tProvide authoritative expertise to clients and stakeholders.
\n\tDeliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
\n\tMake recommendations to improve client service and fair treatment of clients within area of responsibility.
\n\tParticipate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.
\n\tSupporting MDS, IFA, and IFA practice through online capability knowledge and subsequent training.
\n\tUnderstand and fulfil on the role requirement to keep consultants fully abreast of pipeline and new business activities to be fully informed in the face of the IFA.<\/p>\n
Collaboration and Self-development<\/p>\n
\tDevelop and maintain productive and collaborative working relationships with peers and stakeholders.
\n\tPositively influence and participate in change initiatives.
\n\tContinuously develop own expertise in terms of professional, industry and legislative knowledge.
\n\tContribute to continuous innovation through the development, sharing and implementation of new ideas.<\/p>\n
Finance: Business Efficiencies and Effectiveness<\/p>\n
\tIdentify opportunities to enhance effectiveness and increase operational efficiency.
\n\tManage company resources under your control with due respect.
\n\tProvide input into the risk identification processes and communicate recommendations in the appropriate forum.<\/p>\n
Competencies\u00a0\u00a0 \u00a0<\/p>\n
\tRelating and Networking: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organisation. Relates well to people at all levels. Uses humour appropriately to enhance relationships with others.
\n\tPlanning and Organising: Sets clearly defined objectives. Plans activities and projects well in advance and takes account of possible changing circumstances. Manages time effectively. Identifies and organises resources needed to accomplish tasks. Monitors performance against deadlines and milestones.
\n\tCoping with Pressures and Setbacks: Works productively in a high-pressure environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.
\n\tAchieving Personal Work Goals and Objectives: Accepts and tackles demanding goals with enthusiasm. Works hard and puts in longer hours when it is necessary. Identifies development strategies needed to achieve career goals and makes use of developmental or training opportunities. Seeks progression to roles of increased responsibility and influence.
\n\tFollowing Instructions and Procedures: Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Keeps to schedules. Arrives punctually for work and meetings. Demonstrates commitment to the organisation. Complies with legal obligations and safety requirements of the role.
\n\tAdhering to Principles and Values: Upholds ethics and values. Demonstrates integrity. Promotes and defends equal opportunities, builds diverse teams. Encourages organisational and individual responsibility towards the community and the environment.
\n\tWorking with People: Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Recognises and rewards the contribution of others. Listens, consults others, and communicates proactively. Supports and cares for others. Develops and openly communicates self-insight, such as an awareness of own strengths and weaknesses.
\n\tWriting and Reporting: Writes clearly, succinctly, and correctly. Writes convincingly in an engaging and expressive manner. Avoids the unnecessary use of jargon or complicated language. Writes in a well-structured and logical way. Structures information to meet the needs and understanding of the intended audience.<\/p>\n
Deadline:9th August,2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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