Job purpose<\/p>\n
\tThe debt recovery consultant is responsible for the collection of arrears on the active, expired and closed portfolios for the retail finance (vehicle) and home loan portfolios with the intent of collecting outstanding payments or motivating the movement of these accounts into a legal process.<\/p>\n
Key responsibilities<\/p>\n
\tTelephonic contact with delinquent customers.
\n\tTracing clients via the use of Company assigned tools to gain alternative contact numbers to contact customers.
\n\tSending legal correspondence to clients notifying them of their default and actions required to remedy the account.
\n\tLiaison with customer\u2019s bankers, insurance companies, attorneys
\n\tLiaison with external tracers and collection agents
\n\tLiaison with internal and External \u00a0staff (dealers)
\n\tWorking an average of 60 accounts a day with the intention to reduce the rate of delinquency in-line with monthly targets and budget projections.
\n\tMonthly status report of accounts in portfolio
\n\tReview, analyse and motivate for deal cancellations once all legally required steps have been finalized and no suitable outcomes is available.
\n\tNegotiating and recommending payment terms for delinquent accounts, based on the prescribed procedure of the department, or by supervisor approval.
\n\tMaintenance of automatic and manual debit orders
\n\tEnsuing all contact with customer and customer elected representatives is recorded in the Company\u2019s contact history systems.
\n\tEducating consumers of alternative solutions such as OTP and Section 127 voluntary surrender procedures.
\n\tUpdate customer information based on written, telephonic or other suitable means provided.
\n\tPrioritize the minimization of migration of accounts by effectively managing the accounts with clients to ensure resolution within 30 days of the default.
\n\tContribute to weekly collections campaigns as defined by collections management from time to time.
\n\tEnsure monthly Accounts Worked, Commitments Honoured\/Kept, Client interactions, as well as all other targets assigned are met.
\n\tEnsure the best interests of the Company is also at the centre of any activities to ensure compliance and a good reputational image for the brand.
\n\tPreparing Charge offs to Legal and or Repo
\n\tBooking Assets on Rema, and updating tracking
\n\tEffectively manage and secure the resolution of all home loan delinquent accounts assigned.
\n\tInternal Control systems (ICS) \u2013 adherence to controls; active contribution to detect and mitigate process gaps.
\n\tIdentify and support implementation of automation \/ efficiencies \/ process optimization, in or affecting your area of responsibility.
\n\tAny other task that management may necessitate in reaction to unexpected changes to our environment, greater business needs or to mitigate the vulnerability of the BMW Groups reputation or potential financial loss.<\/p>\n
Educational Background \/ Professional Knowledge and Experience \/ Other Skills<\/p>\n
\tDiploma in Administration or Equivalent
\n\tRelevant tertiary qualification preferred.
\n\tPrevious collections experience advantageous
\n\tKnowledge of the NCA
\n\tExcellent computer skills
\n\tExcellent Time Management skills
\n\tGood conflict resolution skills
\n\tGood verbal and written communication
\n\tProblem-solving ability
\n\tEmpathy
\n\tCompany Image carrier
\n\tListening Skills
\n\tUse of Judgment (in rule application)
\n\tWillingness to work overtime when required
\n\tStrong administration skills
\n\tMust be a team player<\/p>\n
Apply via company website ( ) or<\/p>\n
www.bmwgroup.jobs<\/p>\n
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