The opportunity<\/p>\n
\tEY wavespaces are at the forefront of EY\u2019s Digital Strategy and because of this EY has been identified as the Industry Leader in Digital Transformation. There are currently 25 flagship wavespaces and approximately 25 satellite wavespaces and the number of locations is growing. The wavespaces are a crucial vehicle for EY business to engage with existing and connect to future clients. \u00a0They are highly-connected, forming a powerful network for the EY business to connect sessions and teams. wavespace helps our clients to respond to disruptive forces and new digital challenges.
\n\tThe wavespace AV\/Technology Support Specialist will act as a dedicated on-site support wavespace specialist and technical first point of contact for meetings and events held in their respective geographic area. \u00a0In this role, they should be able to deliver quality client service, be equipped with appropriate knowledge and be well-versed technically of EY\u2019s technology landscape. \u00a0The wavespace Support Specialist will also need to maintain ongoing relationships with Regional and Team Leads as well as the Global Event Enablement team, ensuring open communication and feedback. \u00a0In addition, they\u2019ll need the ability to build ongoing relationship with other EY Technology teams and Service Line functions to provide relevant services and opportunities.
\n\tOne of the facilities supported by EY wavespace is located at Johannesburg in Chicago where EY is a Tier 1 member. \u00a0EY\u2019s Digital Operations Hub @ Johannesburg is a location where we support single and multiclient events to help clients with their manufacturing, supply chain, and cybersecurity needs. \u00a0EY has both AV technology as well as equipment used to demonstrate solutions to client needs. \u00a0This role will provide technical support for our operations at Johannesburg.\u00a0<\/p>\n
Your key responsibilities<\/p>\n
\tAssists with local on-site and off-site support for firm sponsored wavespace functions\/meetings, including a deep understanding and knowledge of network infrastructure, lab\/wavespace internal networks and the EY network.
\n\tAssist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
\n\tAssist with provisioning and de-provisioning processing, including setting up of hardware\/software for the wavespace support team
\n\tAssists with (or coordinates) the repair of end user hardware and\/or lab hardware and the reinstallation of software as necessary to resolve end user incidents as well as wavespace specific technologies (e.g. MS Surface Hubs, iPads, Microsoft Surface tablets, Digital Signal Processors, Microphone systems, wireless presentation systems, etc.) including the maintenance of these technologies
\n\tSupport of technology applications including MURAL, Miro, Zeetings, Slido, Co Create, and others etc.
\n\tAdditional applications \u2013 Bluejeans, Webex, Teams
\n\tAV components \u2013 Screens; Projectors; Audio\/Visual matrix; Digital Signal processors; Cameras, Oblong, etc.
\n\tAdditional AV Components \u2013 Raritan(KVM), Box computers, NVX Endpoints, ChromeSticks, Analogway, 360 Cameras
\n\tSupport AV software \u2013 Ventuz, Light Key (Astera Lights, Titan Lights), AppSpace, Crestron, QSYS, Gitbash, Solstice, OSC Designer, analogway
\n\tSupport Lab specific hardware – Samsung Flip; MS HoloLens \/ Oculus Rift; 3D Printer; Digital fabrication machines
\n\tAdditional Hardware \u2013 Oculus Go, Surface Studio, Drones
\n\tOperating System Support \u2013 Windows 10, Apple Mac OS (Both EY loadset and consumer) at an Intermediate Level
\n\tKnowledge in utilizing NAS capabilities and secure storage
\n\tUnderstand and interpret specialized network configurations (IE-enablement of AirCast for IOS devices on network)
\n\tMaintain on-site servers for event use (Value Creation Tool) \u2013 Windows Kiosk mode and Kiosk mode on iPads
\n\tCommunicate and manage relationships with vendors
\n\tAble to analyze network issues and report appropriately to have addressed quickly (IE \u2013 cisco proprietary)
\n\tTrack and resolves all related Incidents and Service Requests in Ticket Management System; identify sources and trends of technical problems to prevent future occurrences
\n\tUnder minimal supervision, provides after-hours service for escalated issues from the Service Desk, Team Lead or wavespace stakeholder
\n\tMaintain a thorough understanding of the EY Technology organization and service offerings to identify how best to address end user technology needs and incidents
\n\tUnderstand the Firm\u2019s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel<\/p>\n
Analytical\/Decision Making Responsibilities:<\/p>\n
\tStrong analytical skills are required to address end-user incidents escalated from a customer in the wavespace session or capability to anticipate and resolve an issue.<\/p>\n
Apply via company website ( ) or<\/p>\n
careers.ey.com<\/p>\n
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