About the job\u00a0<\/p>\n
\tThe Postgres Data Server Technical Support team\u202fis looking for a Senior Engineer to provide technical support for the enterprise-class SAS software platforms by applying specialized domain knowledge of software installation, configuration and usage, of the Postgres Data Server \/ Crunchy Data components. Routinely leverage that knowledge to resolve SAS customer issues and influence software direction. The role will cover EMEA time zone and could be performed from every SAS office location.<\/p>\n
As a Senior Technical Support Engineer, you will:<\/p>\n
\tProvide technical support for customers who are using or troubleshooting enterprise-class multi-tier software applications and\/or solutions including cloud-based environments.
\n\tProactively communicate carefully and effectively with customers and experts across SAS during the problem resolution process.\u202f\u00a0Accurately document and specify information in the case management system during the entire case life cycle.
\n\tRoutinely set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating\/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate).
\n\tRoutinely build knowledge of SAS and specialized technical and business domain knowledge.\u202f\u00a0Apply expertise to interpret documentation, to suggest appropriate software features, SAS procedures, products, and\/or solutions, and to troubleshoot, diagnose and resolve complex business domain and\/or technical problems and business critical issues that involve multiple areas of the SAS system.
\n\tKeep abreast of other vendors\u2019 products. Advise users how SAS software offerings compete, and\/or how to most effectively use SAS in conjunction with the vendors\u2019 products. Contact vendors to report problems and obtain information.
\n\tShare product knowledge by authoring software knowledge base articles, technical papers, technical presentations and engage in SAS Communities.
\n\tYou\u2019re curious, passionate, authentic and accountable. These are our values and influence everything we do.\u00a0<\/p>\n
Required qualifications\u00a0<\/p>\n
\t8 years of relevant experience in technical architecture, system administration, software consulting, or supporting complex software environments.
\n\tBachelor\u2019s degree in Computer Science, Engineering or related quantitative field or industry domain.
\n\tHands-on experience with PostgreSQL and Crunchy Postgres Database Administration.
\n\tExperience with Kubernetes, Docker, and microservices-based applications.
\n\tExcellent verbal and written communication skills and excellent interpersonal skills.
\n\tAn equivalent combination of related education, training and experience may be considered in place of the above qualifications.\u00a0<\/p>\n
Preferred qualifications\u00a0<\/p>\n
\tExperience with SAS Viya and SAS 9.4 platforms installation, configuration and administration, specifically Postgres Data Server \/ Crunchy Data Components
\n\tBackground in Customer Support, Development or System administration<\/p>\n
Apply via company website ( http:\/\/www.sas.com ) or<\/p>\n
global-sas.icims.com<\/p>\n
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