Job description
\nAs part of the learnership, participants will engage in both theoretical learning and practical workplace activities, which may include but are not limited to:<\/p>\n
\tPerforming general administrative tasks such as filing, record-keeping, and data capturing.
\n\tRequired to attend theoretical sessions 1 day a week for the duration of the learnership or as when required
\n\tAssisting with document preparation, including reports, presentations, and spreadsheets.
\n\tManaging communication via emails, telephone calls, and in-person interactions.
\n\tProviding customer service and support to internal and external stakeholders
\n\tThe incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from Tracker Clients according to the relevant SOP and company standards.
\n\tContribute towards maintaining a departmental Abandonment Rate and Service Level according to the company standards.
\n\tAccurate capturing of data and updating of client information while speaking with the client.
\n\tEnsure that Customer Service standards are maintained in a highly pressurized environment.
\n\tFollow up on client\u2019s outstanding queries.
\n\tAccurate record keeping of statistics as per stipulated guidelines.
\n\tEffective utilization of the post call service rating system
\n\tAbility to interpret the financial system and assist clients with basic financial and legal queries.
\n\tContribute to effective retentions of customers through excellent query resolution. Show tolerance and patience in understanding customer complaints, and ability to positively turnaround the call.
\n\tPost installation testing and unit related investigations. First line technical support for Tracker units.
\n\tAdherence to schedules as determined on the Telephony system.
\n\tEnsuring that electronic communication received within the Customer Service Division is handled efficiently in line with SLA\u2019s and standards.
\n\tAssist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service within the Customer Service division.<\/p>\n
Minimum requirements<\/p>\n
\tSouth African citizen with a valid ID, aged 18-35 with no crominal record
\n\tMatric with a D \/ level 4 symbol pass in English language.
\n\tCurrently unemployed and not studying
\n\tBasic computer literacy (MS Office \u2013 Word, Excel, PowerPoint, and Outlook).
\n\tGood communication skills (verbal and written).
\n\tAbility to work in a structured and professional environment.
\n\tA positive attitude, willingness to learn, and strong work ethic
\n\tA passion for customer service and a professional attitude at all times.
\n\tThe ability to cope with a constant changing and pressurised environment.
\n\tThe ability to work in an environment where multi-skilling is required.
\n\tThe incumbent should have excellent interpersonal skills and the ability to pay attention to details.<\/p>\n
Deadline:19th August,2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/careers.tracker.co.za ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Tracker Connect (Pty) Ltd","_company_website":"http:\/\/careers.tracker.co.za","_company_tagline":"Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region\u2019s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the... read more last 20 years. Through a culture of continuous innovation, driven by an experienced and dynamic team, Tracker has built a reputation far beyond its SVR roots which positions us as the leading provider of telematics solutions to an automotive ecosystem which includes Original Equipment Manufacturers (OEM\u2019s), Dealers, Insurers, Fleet Operators and Consumers. Providing value added information to our clients has grown exponentially as we have evolved our data systems and interpretation. Today, Tracker is data - how we collect it, process it and turn it into knowledge that allows us to provide proactive value to our partners and customers. The amount of data we gather is staggering, with over 35 million telematics messages generated daily. However, raw data is worthless and Tracker\u2019s ability to interrogate and extrapolate meaning is what sets us apart, making us one of the most obvious and sought after partners for businesses grappling with the challenges of a connecting world. At Tracker we have a positive, friendly work environment. We live service excellence and we all support one another. We all take pride in and care for our customers and work environment as well as our communities. Our core values are: \u00e2\u20ac\u00a2 We each take responsibility \u00e2\u20ac\u00a2 We live service excellence \u00e2\u20ac\u00a2 We all pull together \u00e2\u20ac\u00a2 We each show respect \u00e2\u20ac\u00a2 We are committed to transformation \u00e2\u20ac\u00a2 We all make a plan Darrenwood, Gauteng","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-16256","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/16256","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=16256"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=16256"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=16256"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}