Role Purpose\u00a0\u00a0 \u00a0<\/p>\n
\tBuild, strengthen and maintain relationships with key stakeholders and act as key contact to stakeholders regarding queries, products and services.<\/p>\n
Requirements\u00a0\u00a0 \u00a0<\/p>\n
\tMatric or equivalent
\n\tBusiness related qualification
\n\t3 – 5 years\u2019 experience in a client engagement, sales or client service environment with proven\u00a0knowledge of client engagement principles and practices
\n\tExposure to the health insurance and\/or insurance industry<\/p>\n
Duties & Responsibilities\u00a0\u00a0 \u00a0<\/p>\n
\tBuild and maintain good relationships with various stakeholders (e.g. clients, brokers, partners) so\u00a0the business can maximise value from these relationships.
\n\tUnderstand stakeholders’ problems and challenges and identify ways the business could better\u00a0address those needs
\n\tInteract with stakeholders to explain products and service offerings, address queries and\u00a0strengthen their satisfaction with the business.
\n\tAssess level of client satisfaction with current products and services and make recommendations\u00a0to address shortcomings.
\n\tFunction as a trusted and loyal advisor regarding business challenges stakeholders are facing, by\u00a0identifying competitive threats and recommending helpful strategies to help them realise their\u00a0business goals.
\n\tAnalyse all benefits, risks, and costs of proposed strategies to determine whether they are viable.
\n\tProvide information to internal teams to capitalise on opportunities to up-sell or cross-sell services\u00a0and products, based on insight generated in stakeholder engagements and needs.
\n\tProvide excellent service in order to maintain a positive reputation for the business.
\n\tResolve any escalated complaints in a prompt and professional manner to maintain good\u00a0relationships and stakeholder satisfaction.
\n\tIdentify and report process and system failures and enhancements to improve stakeholder\u00a0experience<\/p>\n
Competencies\u00a0\u00a0 \u00a0<\/p>\n
\tInteracting with people
\n\tEstablishing Rapport
\n\tConvincing people
\n\tArticulating information
\n\tProviding insights
\n\tDeveloping strategies
\n\tManaging tasks
\n\tConveying self-confidence<\/p>\n
Deadline:22nd August,2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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