Job Purpose<\/p>\n
\tWe are seeking a proactive and analytical CIC Manager: Customer Accounts to support financial decision-making through accurate reporting, customer account management, financial control, and process improvement.
\n\tThe role involves managing credit processes, account queries, and ensuring customer satisfaction through efficient service delivery.<\/p>\n
Key Responsibilities<\/p>\n
Customer & Account Management<\/p>\n
\tImplement customer-centric processes and analyse CRM statistics.
\n\tHandle customer queries, reconciliations, and account investigations.
\n\tManage product credits, invoices, statements, and credit note issuance.<\/p>\n
Financial Operations<\/p>\n
\tDaily investigations of unallocated receipts and unknown deposits.
\n\tPrepare credit limit calculations and manage temporary overdrafts.
\n\tEnsure compliance with company credit policies.<\/p>\n
System & Configuration Management<\/p>\n
\tAccurately capture customer data and apply correct pricing structures.
\n\tConfigure and activate devices and products on various systems.
\n\tManage installations, billing options, device swaps, and contracts.<\/p>\n
Leadership & Collaboration<\/p>\n
\tLead and develop a high-performing team aligned with company values.
\n\tFoster a culture of accountability, innovation, and collaboration.
\n\tEngage with stakeholders and promote equal opportunity principles.<\/p>\n
Financial Controls<\/p>\n
\tMonitor compliance with internal controls and credit policy.
\n\tContinuously improve processes and mitigate operational risks.<\/p>\n
Requirements<\/p>\n
Competencies<\/p>\n
\tCustomer Focus and Accountability
\n\tTech-Savvy with Strong Business Acumen
\n\tDecision Making and Problem Solving
\n\tFinancial Analysis and Reporting
\n\tEffective Communication and Collaboration
\n\tAbility to Manage Complexity and Drive Innovation
\n\tTalent Development and Situational Adaptability<\/p>\n
Education<\/p>\n
\tMatric – Essential
\n\tBachelor of Commerce in Accounting or Finance – Ideal<\/p>\n
Experience<\/p>\n
\tMinimum 3 years in a Financial Management role, with strong exposure to Customer Accounts, Financial Systems, and Team Leadership.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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