Main Purpose of the Job<\/p>\n
\tTo provide administrative and general support to the department to ensure the seamless implementation and consistent delivery of services provided by the department to all clients and stakeholders.<\/p>\n
Core Behavioural Competencies Technical \/ Proficiency Competencies \u00a0\u00a0<\/p>\n
\tPlanning and co-ordination \u00a0\u00a0
\n\tConformance to Internal Standards \u00a0\u00a0
\n\tHandling information \/ following instructions \u00a0\u00a0
\n\tSun international Structure and Channels \u00a0\u00a0
\n\tClerical Administrative functions \u00a0\u00a0
\n\tFood & Beverage Procedures \u00a0\u00a0
\n\tProblem Solving \u00a0\u00a0
\n\tFood & Beverage Product Knowledge \u00a0\u00a0
\n\tChecking \/ attention to detail \u00a0\u00a0
\n\tCommunication skills \u2013 written and verbal \u00a0\u00a0
\n\tWriting formal correspondence \u00a0\u00a0
\n\tComputer Literacy (MS Office \/ Peoplesoft) \u00a0\u00a0
\n\tTake initiative \u00a0\u00a0
\n\tIFS (Purchase requisitions) \u00a0\u00a0
\n\tCustomer service orientation \u00a0\u00a0
\n\tProfessionalism and image \u00a0\u00a0
\n\tRelationship building \u00a0\u00a0
\n\tKnowledge of Kronos is an advantage<\/p>\n
Deliverables<\/p>\n
Office Administrative Support<\/p>\n
\tProvide administrative support in the Food & Beverage office (including responding to e-mails, mail and telephone)
\n\t\u00a0Allocate and reconcile supplier invoices correctly and resolve all queries
\n\t\u00a0Submit expense claims to the Finance department as per company policy and procedures.
\n\t\u00a0Monitor staff leave as per department norms and company policy.
\n\t\u00a0Capturing of staff rostering into the system and distribution and communication of rostering schedules
\n\t\u00a0Order stationery, paper and other consumables (as per company procedures), ensuring availability on demand.
\n\tDevelop a filing system (including records and reports) that enables others in the department to be able to access required documents
\n\tStore confidential documents for safe keeping
\n\tTroubleshoot and resolve first line queries and issues with guests and other stakeholders.
\n\tCoordinate the flow of paper and electronic documents to the appropriate parties
\n\tComplete reports \/ minutes\/ presentations \/ departmental documents and distribute to relevant parties
\n\tFollow through on outstanding issues and action lists from minutes
\n\tLiaise with travel service providers to co-ordinate travel, car and accommodation arrangements<\/p>\n
Meeting Coordination<\/p>\n
\tSend out meeting invitations in advance (within reasonable time period to accommodate delegates).
\n\tComplete and distribute agenda and minutes timeously
\n\tBook meeting venues according to meeting requirements \u2013 number of people, equipment, times, access to floor, accessibility, refreshments, and time frames.
\n\tCo-ordinate required equipment and ensure all in working order e.g. Air Conditioning, Laptop, Proxima etc.
\n\tArrange catering in line with RSVP\u2019s and dietary requirements of the attendees.\u00a0<\/p>\n
F&B Co-ordination<\/p>\n
\tConsolidate, resolve (where possible) and monitor external customer feedback or complaints or escalate to relevant person\/department.
\n\tAssist in co-ordinating restaurant reservations
\n\tCommunicate and distribute Time & Attendance reports to the various outlets in the department and update accordingly in the system
\n\tInvestigate and track any absenteeism \/ outstanding leave forms, etc.
\n\tCompile, document and follow-up on project implementation for the department
\n\tFollow-up on action lists
\n\tDevelop and update a shared folder for the department with relevant and up-to-date F&B operations documentation and processes
\n\tConduct ad-hoc projects or research as requested by the F&B Manager<\/p>\n
Stakeholder Relationship Management<\/p>\n
\tProvides relevant guidance and support to operational teams and stakeholders
\n\tMaintain relationships with service providers and business partners ensuring there is alignment on service requirements and standards
\n\tInforms department \/ staff of information required to perform the duties and relevant operation effectively
\n\tCommunicates department\u2019s objectives, standards and operating procedures to internal and external service providers as per SLA
\n\tCommunicates any special guest requirements or events to other relevant operating departments
\n\tProvides feedback and reports back to Unit management on the \u00a0performance, progress and challenges within the various business areas including F&B, housekeeping, maintenance, etc.<\/p>\n
Job Complexity<\/p>\n
Know How<\/p>\n
\tSpecialised knowledge is required for the application of practical methods and techniques
\n\tWok is performed in line with defined procedures and processes and proficiency in the specialised use of administration materials, equipment and tools
\n\tPlanning is short-term within a 3-month period and within regular activity cycles
\n\tCommunicates, co-ordinates and interacts with others in the value chain to ensure seamless client experiences
\n\tManages one’s time and resources to ensure that objectives are achieved effectively and on time.<\/p>\n
Problem- Solving<\/p>\n
\tInterprets customer requirements in terms of services available and the applicable constraints
\n\tTakes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
\n\tConsiders all the facts, options and possible outcomes prior to making decisions;
\n\tWorks independently, and is orientated towards solving customer queries.<\/p>\n
Accountability<\/p>\n
\tTakes ownership of departmental requests and requirements.
\n\tFollows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
\n\tInterprets customer \/ client requirements in terms of services available and facilitates operational processes
\n\tRefers problems falling outside parameters to the manager for resolution<\/p>\n
Requirements<\/p>\n
Education, experience, and competencies required.<\/p>\n
\tGrade 12
\n\tSecretarial Diploma is an advantage
\n\tA minimum of 2 years administrative \/ secretarial functions<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.suninternational.com\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Sun International","_company_website":"https:\/\/www.suninternational.com\/","_company_tagline":"The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc... read moreated casinos, and some of the world\u2019s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa\u2019s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International\u2019s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We\u2019ve created some the world\u2019s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-16557","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/16557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=16557"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=16557"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=16557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}