Introduction<\/p>\n
\tTracker wants to act on all cancellation calls\/e-mails received, with the focus on retaining the customer by means of objection handling and offering different retention tools to keep our customers on board. Tracker requires the services of Retention consultant in the Retention department based at Tracker Head Office in Johannesburg.<\/p>\n
Job description<\/p>\n
\tConverting cancellations to new contracts, De\/Re or Change of ownership with assistance from the sales departments\/business sales consultant.
\n\tEnsure that electronic requests received within the Retention Department are handled efficiently and in line with service level agreements and standards.
\n\tActing on all incoming calls within the SLA.
\n\tAction e-mail requests received from internal and external customers.
\n\tResolving all cancellations and customer service queries and\/or concerns according to the relevant SOP.
\n\tManage all the escalations within the SLA requirements.
\n\tAddress general product information enquiries timeously and accurately.
\n\tUpdate customer details on internal systems (CDS; CRM; Willow; Tems; TX; Master; Proxy; Aspect; Sharepoint)
\n\tFollow up on customers outstanding queries only applicable during a retention request.
\n\tEffective utilization of the Call rating system.
\n\tRetention of customers
\n\tDemonstrate excellent knowledge of product and service offerings, system knowledge, customer history, retention criteria and loss ratios to provide an improved customer experience and retain the customer.
\n\tManage time and workloads to ensure that deadlines and targets are met.<\/p>\n
Minimum requirements<\/p>\n
\tMinimum requirement is matric
\n\tPrevious contact centre experience in a sales or retention environment is essential.
\n\tMinimum 1-year experience in handling technical queries, Retaining of customers and financial background.
\n\tExcellent product and systems knowledge.
\n\tAt least 3-year Call Centre\/Customer Service experience
\n\tAt least 1 year Tracker specific experience
\n\tExcellent knowledge of Tracker systems and processes
\n\tComputer literacy in Microsoft Excel (Essential).
\n\tEnthusiastic and passionate about the job
\n\tResult driven.
\n\tDeadline driven.
\n\tCustomer Focus
\n\tAnalytical
\n\tAbility to work under pressure.
\n\tAbility to work independently.
\n\tLogical & methodical attention to detail
\n\tExcellent Communication Skills (verbal & written)<\/p>\n
Deadline:22nd August,2025<\/p>\n
Apply via company website ( http:\/\/careers.tracker.co.za ) or<\/p>\n
careers.tracker.co.za<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/careers.tracker.co.za","_company_name":"Tracker Connect (Pty) Ltd","_company_website":"http:\/\/careers.tracker.co.za","_company_tagline":"Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region\u2019s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the... read more last 20 years. Through a culture of continuous innovation, driven by an experienced and dynamic team, Tracker has built a reputation far beyond its SVR roots which positions us as the leading provider of telematics solutions to an automotive ecosystem which includes Original Equipment Manufacturers (OEM\u2019s), Dealers, Insurers, Fleet Operators and Consumers. Providing value added information to our clients has grown exponentially as we have evolved our data systems and interpretation. Today, Tracker is data - how we collect it, process it and turn it into knowledge that allows us to provide proactive value to our partners and customers. The amount of data we gather is staggering, with over 35 million telematics messages generated daily. However, raw data is worthless and Tracker\u2019s ability to interrogate and extrapolate meaning is what sets us apart, making us one of the most obvious and sought after partners for businesses grappling with the challenges of a connecting world. At Tracker we have a positive, friendly work environment. We live service excellence and we all support one another. We all take pride in and care for our customers and work environment as well as our communities. Our core values are: \u00e2\u20ac\u00a2 We each take responsibility \u00e2\u20ac\u00a2 We live service excellence \u00e2\u20ac\u00a2 We all pull together \u00e2\u20ac\u00a2 We each show respect \u00e2\u20ac\u00a2 We are committed to transformation \u00e2\u20ac\u00a2 We all make a plan Darrenwood, Gauteng","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-16712","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/16712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=16712"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=16712"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=16712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}