Job Purpose<\/p>\n
\tResponsible for the effective day-to-day shift management of gaming operations and the gaming team with specific regard to:
\n\tMaintaining products and standards of operation
\n\tMaximizing customer satisfaction
\n\tEnsuring all operational efforts achieve the organizational strategies and objectives
\n\tMaximizing operational efficiencies
\n\tManaging spend<\/p>\n
Key Performance Areas<\/p>\n
Shift Management<\/p>\n
\tPut in place staff scheduling and duty allocations to ensure maximum coverage
\n\tHandle shift briefings \/ handovers \/ shift reports
\n\tInteract and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
\n\tManaging discretionary\/ complimentary spend
\n\tReporting gaming system anomalies to relevant departments for correcting as per SOP
\n\tReconciling and resolving Pay-out exceptions
\n\tManage staff appearance and floor appearance\/ functioning of equipment and systems for the outlet\u00a0
\n\tReport and resolve any issues experienced
\n\tManaging Stock as per SOP (e.g. numbered stationery, playing cards, chips, MVG cards. Etc.)
\n\tCash-ups at the end of the shift
\n\tCompletes shift reports and update slots daily dashboard reports and consolidate for month end report<\/p>\n
Slots Standards & Governance<\/p>\n
\tDevelops and updates Slots monitoring standards
\n\tCommunicates standards to all relevant parties
\n\tMonitor slot practices and align with new legislative compliance
\n\tImplement sufficient control measures (including systems and processes) & checks to mitigate any risk to the business
\n\tConduct regular checks and departmental walkabouts to monitor compliance standards
\n\tWork with internal stakeholders (gaming management, finance, HR, and security) to identify risk areas and address these
\n\tCoach and upskill staff to understand and execute practices in line with regulations
\n\tConduct internal control self assessments to audit compliance to standards
\n\tAnalyse surveillance feedback reports to monitor compliance and put in place remedial action to ensure compliance (GB and internal compliance)<\/p>\n
People Management\u00a0<\/p>\n
\tManage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures\u00a0
\n\tManage productivities and payroll costs for the department\u00a0
\n\tIdentification of employee training needs\u00a0
\n\tPerform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the department\u00a0
\n\tManage employee relations within the department\u00a0
\n\tStaff communication and motivation\u00a0
\n\tPerformance contracting, reviews and development\u00a0
\n\tProvides resources and removes obstacles to performance\u00a0
\n\tRecruit and resource for talent for positions within the department\u00a0
\n\tOn-boarding of new staff members\u00a0<\/p>\n
Financial Control<\/p>\n
\tManages complementary spend
\n\tAuthorizes spend in line with budget<\/p>\n
Customer Relationship Management<\/p>\n
\tEnsures that guests are treated with courtesy and respect at all times
\n\tStaff training on promotions (including promotion information, functions, facilities, etc.)
\n\tShift hand over ensures that staff can provide customer with relevant insight
\n\tManages customer database
\n\tComplete monthly guest loyalty reports
\n\tManages Guests Reservations\/bookings are attended to manages the accuracy of sign up data captured, cards issued and loyalty benefits<\/p>\n
Stakeholder Relationship Management<\/p>\n
\tLiaise with F&B on food and beverage offering and services on the casino floor\u00a0
\n\tLiaise and update hotels and management on VIP arrivals and spend\u00a0
\n\tInform and update staff on objectives, shift information, VIP information, changes in regulations and the business requirements\u00a0
\n\tCollaborate with marketing in coordinating and managing the execution of gaming promotions on the floor; including providing of post-mortem feedback\u00a0
\n\tCommunicates department\u2019s objectives, standards and operating procedures to internal and external service providers as per SLA<\/p>\n
Work conditions and special requirements:<\/p>\n
\tAbility to work shifts that meet operational requirements\u00a0
\n\tPhysically able to move operating equipment
\n\tVisual acuity and ability to identify colors<\/p>\n
Requirements<\/p>\n
Education<\/p>\n
\tGrade 12 or equivalent national qualification in gaming operations at a level 4
\n\t3-year Degree in Business Management is preferred
\n\tGaming Management Development programme is preferred<\/p>\n
Experience<\/p>\n
\tAt least 2 years experience in a supervisory role within the gaming industry environment.<\/p>\n
Skills and Knowledge<\/p>\n
\tPlanning
\n\tMotivating others \/ gaining co-operation
\n\tDecision-making
\n\tTraining; coaching; keeping abreast of new developments in field
\n\tAnalyzing \/ Diagnosing performance of the outlet \/ product performance Investigating skills
\n\tReviewing – Assessing feasibility; assessing compliance; efficiencies
\n\tProblem-Solving<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( https:\/\/www.suninternational.com\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Sun International","_company_website":"https:\/\/www.suninternational.com\/","_company_tagline":"The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc... read moreated casinos, and some of the world\u2019s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa\u2019s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International\u2019s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We\u2019ve created some the world\u2019s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-16719","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/16719","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=16719"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=16719"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=16719"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}