Role Purpose\u00a0\u00a0 \u00a0<\/p>\n
\tEffectively manage \u00a0strategic partnerships across our network of service providers by fostering a long-term, value-driven relationships, ensuring service excellence, and aligning service provider performance with our business objectives.<\/p>\n
Requirements\u00a0\u00a0 \u00a0<\/p>\n
\tBachelor\u2019s degree in Business studies, Supply Chain, or a related field
\n\t5+ years\u2019 experience in relationship\/ account management, vendor management, or similar roles
\n\tProven track record of managing external relationships and driving performance improvement.
\n\tStrong interpersonal, communication, and negotiation skills.
\n\tComfortable with frequent travel (up to 50-70% of the time).
\n\tProficiency in MS Office and relationship management tools.
\n\tAbility to work independently, with a strong sense of ownership and accountability.<\/p>\n
Duties & Responsibilities\u00a0\u00a0 \u00a0
\nInternal Process<\/p>\n
\tBuild, maintain, and grow a strong professional relationship with key service providers to foster mutual trust, collaboration, and performance improvement
\n\tAssess provider performance through qualitative feedback, KPIs, SLAs, CSIs, VOC and other performance metrics. Address underperformance with actionable improvement plans
\n\tLead discussions around contractual terms, service issues, and potential disputes. Drive win-win outcomes through effective negotiation and diplomacy
\n\tAssess level of client satisfactions with current service providers and make recommendations to address shortcoming
\n\tAnalyse all benefits, risks and costs of proposed strategies\/ service providers to determine whether they are viable
\n\tAct as the central point of contact between the business and service providers, ensuring alignment on objectives, policies, and service expectations
\n\tWork closely with internal teams (e.g., claims, actuarial, underwriting and service) to communicate provider capabilities, risks, and opportunities
\n\tStay informed on industry trends, emerging providers, and competitive benchmarks to support informed decision-making
\n\tFrequently travel to service provider locations for site visits, performance discussions, problem-solving, and strategic alignment<\/p>\n
Client<\/p>\n
\tContinuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
\n\tDrive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and service
\n\tManage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
\n\tProvide authoritative, expertise and advice to clients and stakeholders
\n\tMake recommendations to improve client service and fair treatment of clients within area of responsibility
\n\tParticipate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service<\/p>\n
People<\/p>\n
\tBuild strong relationships through providing specialist know-how and leadership to others, expressing positive expectations
\n\tContinuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation
\n\tPositively influence and manage change and offer specialist support where required
\n\tContribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff
\n\tParticipate and contribute to a culture of work centric thinking, productivity, service delivery and quality management
\n\tTake ownership for driving career development<\/p>\n
Finance<\/p>\n
\tContribute to the financial planning process within mandated area
\n\tIdentify opportunities to enhance cost effectiveness and increase operational efficiency
\n\tManage financial and other company resources under your control with due respect
\n\tProvide input into the risk identification processes and communicate recommendations in the appropriate forum<\/p>\n
Competencies\u00a0\u00a0 \u00a0<\/p>\n
\tRelationship-building and stakeholder influence
\n\tStrategic thinking and operational insight
\n\tAdaptability and problem-solving under pressure
\n\tStrong verbal and written communication
\n\tHigh emotional intelligence and cultural sensitivity
\n\tCollaborative mindset and professional presence<\/p>\n
Deadline:22nd August,2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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