Description<\/p>\n
\tJoin our mission to revolutionize backup power access in Johannesburg! As a Technical \u00a0Field Sales supervisor, you’ll be the face of our innovative solar-powered battery rental \u00a0service, educating customers and partners on our cutting-edge locker-style charging \u00a0stations. The Field Operations Supervisor will technically supervise a team of 15\u201325 \u00a0agents responsible for customer education, technical support, and site performance at \u00a0battery charging stations. This role ensures smooth daily operations, supports agent \u00a0development, handles escalated issues, and provides insights to improve service \u00a0quality and operational efficiency. The supervisor plays a key role in maintaining high \u00a0customer satisfaction and driving local growth initiatives.
\n\tKey Impact: You’ll directly enable thousands of South Africans to access reliable \u00a0backup power while building trust in our revolutionary technology solution.<\/p>\n
Key Responsibilities<\/p>\n
Team Leadership & Performance Management<\/p>\n
\tSupervise, coach, and support a team of 15\u201325 field agents across multiple \u00a0locations
\n\tMonitor daily activities to ensure adherence to company standards and \u00a0protocols
\n\tConduct regular performance reviews and provide constructive feedback Identify training needs and coordinate ongoing development programs<\/p>\n
Operational Oversight<\/p>\n
\tMonitor site performance, customer satisfaction, and agent productivity Coordinate scheduling, shift coverage, and resource allocation Conduct site visits to assess service quality and operational efficiency Act as the first point of escalation for complex customer or technical issues Liaise with the technical operations manager and engineering teams to resolve \u00a0persistent or high-impact problems
\n\tEnsure accurate logging and reporting of incidents and resolutions<\/p>\n
Reporting & Communication<\/p>\n
\tCompile and analyze data on customer interactions, technical issues, and site \u00a0performance
\n\tProvide regular reports and insights to senior management
\n\tCommunicate updates, changes, and initiatives clearly to the field team Sales & Growth Enablement
\n\tSupport agents in identifying local business opportunities and customer insights Collaborate with the sales and marketing teams to implement local campaigns\u00a0<\/p>\n
Requirements
\nEducation<\/p>\n
\tMinimum: Diploma or equivalent tertiary qualification in Electrical or Electronic \u00a0Engineering, with certifications in health and safety<\/p>\n
Experience<\/p>\n
\tProven experience in field operations, customer service, or technical support (3+ \u00a0years)
\n\tPrior supervisory or team lead experience preferred
\n\tStrong interpersonal and leadership skills
\n\tExcellent problem-solving and decision-making abilities
\n\tComfortable with mobile apps and basic technical troubleshooting Organized, proactive, and adaptable in a fast-paced environment<\/p>\n
Other Requirements<\/p>\n
\tThe manager will need a driving license and their own vehicle due to the daily \u00a0travel needs between sites, with potential travel to Limpopo<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.smollan.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Smollan","_company_website":"http:\/\/www.smollan.com","_company_tagline":"Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consist... read moreent excellence in operational execution to retailers and manufacturers for three generations. Smollan delivers growth by acting as an extension of our clients\u2019 brands by: - Ensuring perfect representation on shelf through outsourced sales forces, and in-store merchandising, stock management and promotional implementation; - Engaging shoppers to create an experience that delivers on the client\u2019s brand promise; and - Providing actionable insights into the trade through Smollan\u2019s technology offering of category management, dashboard reporting and a custom mobility platform. From a traditional sales agency, founded in South Africa in 1931, Smollan has grown into an international retail solutions company with over 50,000 employees. CEO, David Smollan says, \"Companies should think of us as an execution engine for some of the below-the-line ideas they might have. We link up the marketing discipline and the sales discipline in a more horizontal way.\u201d 15 Hathorn House, 27 Hathorn Avenue Maryvale 2192, Johannesburg, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-16755","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/16755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=16755"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=16755"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=16755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}