Key Responsibilities:\u00a0<\/p>\n
\tDeliver expert support for customer queries related to scientific testing services.\u00a0
\n\tResolve complaints promptly and professionally.\u00a0
\n\tAssist sales teams and stakeholders with service-related inquiries.\u00a0
\n\tMaintain up-to-date knowledge of testing services to effectively support clients.\u00a0
\n\tPrepare quotations and manage customer records in the CRM system.\u00a0
\n\tCollaborate with technical teams to stay informed on service offerings.\u00a0
\n\tRespond to customer questions accurately and within set timeframes.\u00a0
\n\tBuild and maintain strong relationships with clients, suppliers, and internal staff.\u00a0
\n\tConduct follow-up calls to assess client needs and offer assistance.\u00a0
\n\tPerform general administrative and ad hoc duties as required.\u00a0
\n\tManage reception area and welcome visitors professionally.\u00a0<\/p>\n
Requirements<\/p>\n
Qualifications:\u00a0<\/p>\n
\tDiploma or Degree\u202fin Microbiology, Chemistry, Biomedical Sciences, Customer Service, Business Administration, or Sales.\u00a0
\n\tCertification in customer service or CRM systems is advantageous.<\/p>\n
Experience:<\/p>\n
\t2\u20134 years in a customer service or client support role, preferably within a scientific or diagnostic services environment.\u00a0
\n\tExperience with CRM platforms and administrative support.\u00a0
\n\tExposure to sales support and front-office operations.<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
safetysa.mcidirecthire.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/safetysa.mcidirecthire.com","_company_name":"SafetySA","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"We are a market leading provider of Testing, Inspection, Certification (TIC) and Training solutions to Africa and the Middle East, focused on food safety and workplace safety. Safety SA has its roots in the 2018 acquisition of the NOSA group by the Carlyle sub-Saharan Africa fund. At that time, ... read morethe group was primarily focused on providing occupational health and safety solutions to its customers. Today, the group offers a comprehensive suite of TIC and Training safety solutions across food, water, and occupational health.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-16788","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/16788","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=16788"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=16788"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=16788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}