Job Purpose:<\/p>\n
\tTo lead, manage and optimise workforce operations across Client Services and the Administration & Indexing teams. This role ensures resources are dynamically aligned to business demand, driving service excellence, operational efficiency, and effective task distribution based on staff skills and capacity.<\/p>\n
Key Responsibilities:<\/p>\n
\tManage a cross-functional team across client service, admin, and indexing units
\n\tAllocate tasks and shift resources dynamically based on skillset, business volume, and priority
\n\tImplement agile workforce planning and reallocation models to improve efficiency and reduce bottlenecks
\n\tPartner closely with both Admin and Client Service managers to align on daily and long-term goals
\n\tMonitor KPIs across all units; implement coaching plans and targeted interventions as needed
\n\tEnsure quality standards, service level agreements, and compliance metrics are consistently met
\n\tSupport and track individual and team performance through regular audits and reviews
\n\tDrive end-to-end optimization of admin, client service, and indexing workflows
\n\tIdentify opportunities to cross-skill staff for greater flexibility and coverage
\n\tLead continuous improvement initiatives and collaborate on change management projects
\n\tBuild a high-performance, agile, and adaptable team culture
\n\tLead daily huddles, training sessions, and development planning
\n\tManage workforce engagement and retention through structured leadership and support
\n\tDeliver consistent workforce reporting to Admin and Client Service managers
\n\tIdentify and escalate operational or financial risks in workflow and task assignments<\/p>\n
Required Knowledge and Experience\u00a0\u00a0 \u00a0<\/p>\n
\tStrong understanding of client servicing, admin processing
\n\tAbility to manage cross-functional teams and flex resources based on need
\n\tLeadership experience in the long-term insurance industry
\n\tExperience in the role\/ Similar role\u00a0<\/p>\n
Educational Requirements\u00a0\u00a0 \u00a0<\/p>\n
\tMatric
\n\tPost matric studies\/qualification an advantage
\n\tRE5<\/p>\n
Deadline:21st August,2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.hollard.co.za ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Hollard Insurance","_company_website":"http:\/\/www.hollard.co.za","_company_tagline":"All right, all right - let\u2019s cut to the formalities. Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night. Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff. That's pretty big deal... read more to us. http:\/\/www.hollard.co.za Impressum The Hollard Insurance Co. Ltd (Reg No 1952\/003004\/06) is an Authorised Financial Services Provider. Hollard Life Assurance Co. Ltd (Reg No 1993\/001405\/06) is an Authorised Financial Services Provider. Hollard Investment Managers Pty Ltd (Reg No 1997\/001696\/07) is an Authorised Financial Services Provider. Specialties Funeral insurance, Life insurance, Hospital Cash Back Plan insurance, Motor Xtender vehicle warranty insurance, Pay As You Drive usage-based car insurance, Motor and Household insurance, and Parnership philosophy - Flexible approach 22 Oxford Road, Parktown, Johannesburg","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-16790","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/16790","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=16790"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=16790"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=16790"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}