Job Description:<\/p>\n
\tResponsible for providing technical support related to BP\/Castrol products, solutions and their applications – including resolving technical problems.
\n\tBecome Castrol\u2019s technology ambassadors in the assigned markets and secure close top partnership with key customers, prospects and Distributors to drive top and bottom line growth through deep involvement in key accounts management plans, distributors performance management and cross\/up selling activities
\n\tSupport the sales team in prospect and pipeline management as the expert as per the agreed technical offer framework for the market.<\/p>\n
Key Accountabilities<\/p>\n
\tActing and behaving according to Castrol Global Business Principles, Code of Conduct, HSE standards and rules
\n\tResponsible for defining the Technical Offerings for the Market in line with business strategy and ambitions.
\n\tLead the development of technical services roadmap to enable business growth and breakthrough new sectors.
\n\tProvide front line technical support to direct key industrial and automotive customers and prospects, Castrol\u2019s distributors including problem solving, troubleshooting and application advice for all front line technical issues.
\n\tWork closely with local and regional sales to provide appropriate technical support to maintain and gain business in line with business strategy.
\n\tCarry out joint and solo visits (with knowledge of sales force) to new and existing customers providing technical proposals\/assistance to generate sales opportunities, with both existing and new products.
\n\tAssist in coordinating all technical issues related to product trials and interprets laboratory reports, as required
\n\tDeliver high quality case studies from\/for key accounts, leading by example Technology Customer Intimacy and being an ideal Castrol Technology ambassador.
\n\tLead customer plant\/equipment audits, lubrication surveys, product rationalisation audits and conduct field trials, as necessary to support the overall business strategy.
\n\tSupport technical knowledge empowerment to the field force through helping with the technical training to sales teams, customers and distributors.
\n\tProviding innovative solutions to technical issues to differentiate Technical proposal vs. competitors
\n\tManaging relationships with high level staff and key stakeholders within large and top customers and distributors
\n\tWorking with a reducing product portfolio while meeting customer\u2019s expectations
\n\tProvide technical training to internal staff, channel partners, technical service vendors and customers where required, in order to improve overall customer satisfaction<\/p>\n
Education<\/p>\n
\tUniversity degree (e.g. BSc, BEng) in engineering preferably Mechanical Engineering, Chemical Engineering or Mechatronics<\/p>\n
Experience<\/p>\n
\t10-12 years of experience in Mining\/industrial sectors or providing onsite technical services for large mining\/industrial customers.
\n\tStrong technical experience in Lubricants, industrial & automotive applications and Lubrication fundamentals.
\n\tKnowledge of reliability maintenance and condition monitoring is a plus.
\n\tProven evidence of strong commercial acumen.
\n\tExperience in a customer-facing role and key customer relationships is beneficial
\n\tDemonstrates interpersonal and communication (written and verbal) skills<\/p>\n
Travel Requirement<\/p>\n
\tNo travel is expected with this role<\/p>\n
Relocation Assistance:<\/p>\n
\tThis role is not eligible for relocation<\/p>\n
Remote Type:<\/p>\n
\tThis position is a hybrid of office\/remote working<\/p>\n
Skills:<\/p>\n
\tCommercial Acumen, Commercial performance, Consultative selling skills, Customer Profitability, Customer value proposition, Digital fluency, Internal alignment, Listening, Managing strategic partnerships, Negotiation planning and preparation, Offer and product knowledge, Partner relationship management, Sector, market, customer and competitor understanding<\/p>\n
Apply via company website ( http:\/\/www.bp.com ) or<\/p>\n
www.bp.com<\/p>\n
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